Sameen Kazi

I am Front Desk Manager with 7+ years of experience in delivering exceptional customer service, managing front office operations, and ensuring seamless guest experiences. Proven ability to multitask, lead teams, and maintain high standards of professionalism.

Front Desk Manager - Karachi Public School

(2020-01 - 2025-01)

• Managed admissions process, including student registration and record-keeping
• Coordinated with parents, addressing inquiries and resolving issues
• Provided information on admissions procedures and policies
• Handled online registrations, contacting students and parents as needed
• Resolved parent concerns and issues in a timely and professional manner
• Managed cash transactions, handled payments, and maintained financial records as a cashier
• Reconciled cash transactions using software
• Handled petty cash transactions and maintained records
• Disbursed salaries to domestic staff

Front Desk Manager - Language Master

(2019-01 - 2020-12)

• Managed front desk operations, ensuring excellent customer service for students and visa customers
• Coordinated with students, parents, and agents to address inquiries and resolve issues
• Provided information on language courses, admissions procedures, and visa requirements
• Handled customer complaints and concerns with professionalism and empathy
• Maintained accurate records of student inquiries, applications, and visa documentation
• Collaborated with institute staff to ensure seamless student experience

Pre primary teacher - SMB BRIGHT SCHOOL

(2017-01 - 2019-12)

• Provided personalized home-based instruction to pre-primary students, catering to their individual needs and learning styles
• Developed and implemented customized lesson plans to promote cognitive, social, and emotional development
• Utilized various teaching methodologies to engage students and foster a love for learning

ADC - University of Karachi

BBA - Iqra University

Advance Diploma in Software Engineering (ADSE) - Software Engineering - Aptech Institute

Intermediate - Ghazi Foundation College

Matriculation - Karachi Public School