Sami Khan

Customer Support Specialist with 4+ years of experience in remote support, data entry, and administrative tasks. Skilled in managing high-volume interactions, maintaining 95%+ CSAT, and handling large digital datasets with accuracy. Proficient in MS Excel, Word, Google Workspace, and CRM systems. Strong attention to detail with experience in office-based coordination and documentation.

Customer Support Specialist - Global Connect Solutions

• Managed 80–100+ daily interactions via chat, email, and calls
• Maintained 95%+ CSAT and ensured SLA compliance
• Used CRM systems for ticket tracking and resolution

Front Desk Receptionist - City Care Medical Center

• Managed appointments, calls, and administrative records
• Handled digital documentation and office coordination

Computer Operator / Data Entry Clerk - Prime Tech Data Solutions

• Performed high-accuracy data entry and database handling
• Created reports using MS Excel and Word

Security Officer - Airport Security Force (ASF)

• Worked in high-pressure environment with strong attention to detail
• Managed surveillance and ensured compliance

Bachelor's Degree