Samra Wajid
Teacher | Customer Support Representative | Administration
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About
Dedicated and versatile professional with experience in education and customer support. Skilled in classroom management, lesson planning, customer service, communication, problem-solving, and relationship building. Experienced in creating positive learning environments, handling customer inquiries, resolving concerns, and working effectively in fast-paced environments.
Strong multitasking, adaptability, creativity, and organizational skills with a commitment to delivering quality results and contributing to organizational success.
Experience
Customer Support Representative - Skyscrapers Pvt Ltd
(2017-09 - 2020-12)
- Managed customer inquiries, complaints, and service-related requests professionally.
- Provided timely and effective solutions to ensure customer satisfaction.
- Maintained clear communication with customers and handled concerns efficiently.
- Updated and maintained accurate customer records.
- Built strong customer relationships through professional and empathetic support.
- Collaborated with team members to achieve service quality goals.
Teacher - Leaps International School, Rawalpindi - Rawalpindi
(2016-06 - 2017-06)
- Planned and delivered engaging lessons according to curriculum requirements.
- Created a positive, interactive, and supportive classroom environment.
- Assessed student performance and provided constructive feedback.
- Applied creative teaching strategies to improve student participation.
- Managed classroom activities and maintained discipline.
- Worked collaboratively with colleagues to support academic goals.
Teacher - The Educators School - Murree
(2015-03 - 2016-12)
- Developed and delivered structured lesson plans.
- Managed classroom activities and encouraged active learning.
- Evaluated student progress through assessments and feedback.
- Adapted teaching methods to meet different learning needs.
- Maintained effective communication with students, parents, and staff.
Content Writer
(2021-09 - 2023-12)
- Creates written content for websites, blogs, social media, and other platforms
- Researches topics to produce accurate and informative content
- Writes engaging articles, posts, and marketing materials
- Updates existing content to keep it relevant and useful
- Ensures content is original and free from plagiarism
- Meets deadlines and manages multiple writing projects efficiently
Education
Bachelor of Business Administration - BBA - National University of Modern Languages (NUML) (2014-12)
F.Sc Pre-Medical - Convent of Jesus and Mary (2010-03)
Matriculation - Science - Presentation Convent School (2008-03)
