Sana Ali

Motivated final-semester BBA Marketing student at SMIU with 4+ years of professional experience in communication, operations, and audience engagement. Proven ability to execute consumer behavior surveys, develop social media strategies, and analyze performance data using MS Excel. Currently managing remote client operations for a US-based company, handling data reporting and cross-functional coordination.

Seeking a Marketing Internship to contribute to brand outreach, content strategy, and data-driven market insights.

Customer Operations Executive at NPS — US-Based Security Company (2025-09 – Present)

• Manage business communication channels, ensuring seamless resolution of corporate client inquiries and complaints through data-tracked workflows.
• Coordinate cross-functional tasks between external accounts, ground operations teams, and internal executive management.
• Compile and present monthly data-driven operational performance reports to support strategic decision-making at management level.

Communication & English Instructor at The Citizens Foundation (TCF) (2021-08 – 2025-08)

• Delivered structured lesson modules using audience engagement tactics, improving student retention and response rates by 25%.
• Designed targeted communication curricula to enhance group confidence, vocabulary retention, and presentation skills.
• Built individual student performance tracking reports, identifying learning gaps and adapting delivery for improved outcomes.
• Maintained alignment with senior academic management to ensure consistent standards during institutional changes.

Bachelor of Business Administration (BBA) in Marketing – Sindh Madressatul Islam University (SMIU) (2022-08)