Sana Batool

Detail-oriented and professionally trained individual with experience in customer service, administrative coordination, and financial documentation within a government organization. Holds a BS Physics and a completed B.Ed (2026), demonstrating strong academic discipline and commitment to continuous learning. Adept at managing correspondence, maintaining records, coordinating with departments, and delivering reliable support in fast-paced office environments.

Seeking a corporate or banking role where strong communication, organizational, and analytical skills can be fully utilized.

Customer Service & Administrative Support - DHA Multan — Finance Branch - Multan, Pakistan

(2024-09 - 2026-02)

• Handled inbound and outbound calls, providing professional customer service and resolving queries efficiently.
• Managed official correspondence, emails, and written communication on behalf of the Finance Branch.
• Assisted senior officers with scheduling, coordination, and day-to-day administrative operations.
• Prepared recovery reports, financial statements, and official documentation with accuracy.
• Maintained structured filing systems and ensured smooth coordination across multiple departments.
• Exercised confidentiality and professionalism when handling sensitive financial and personal information.

Secondary School Teacher - British Grammar School & College, Multan - Multan, Pakistan

(2021-09 - 2023-09)

• Planned and delivered structured lessons, demonstrating strong time management and organizational ability.
• Maintained detailed student records and prepared performance reports for management review.
• Communicated effectively with parents, students, and administration on academic progress and concerns.
• Coordinated school events and collaborated with staff — building strong teamwork and coordination skills.

BS - Physics - Bahauddin Zakariya University, Multan (2024)

B.Ed (2026)

FSc - Pre-Engineering - F.G Degree College for Women, Multan Cantt (2019)

Matriculation - Science (Computer) - F.G SMHS Public School, Multan Cantt (2016)