Sardar Dharejo

Highly qualified Senior Hospitality Management Professional with 20+ years of experience in Guest Relationship Management, Business Development, Customer Support, Operations Excellence, Quality Assurance, Process Management, Training & Development, and Team Management. Experienced in managing diverse organizational operations and improving profitability, service quality, and customer satisfaction at international standards.

TEAM LEADER – INCUBATOR MARKETING MANAGEMENT - Dubai Incubator Marketing Management (2021-08 - 2022-12) - Managed and guided marketing team to achieve business targets.

• Developed client relationships and identified new business opportunities.
• Coordinated marketing activities, reporting, and team performance.
• Implemented strategies to improve market reach and growth. GENERAL MANAGER – CITY KING HOTEL, DUBAI – UAE - City King Hotel, Dubai - Dubai, UAE (2013-07 - 2021-01) - Managed complete hotel operations including guest services, staff management, and financial control.
• Ensured customer satisfaction and maintained international hospitality standards.
• Managed budgeting, cost control, HR coordination, and operational improvements.
• Improved business performance through effective planning and management. DIRECTOR OF SALES – MONTREAL HOTEL / MOUNT ROYAL HOTEL, DUBAI – UAE - Montreal Hotel / Mount Royal Hotel, Dubai - Dubai, UAE (2010-01 - 2013-07) Accomplishments: Increased business opportunities through new market development and client relationships.

Responsibilities

• Managed sales activities and developed new business opportunities.
• Negotiated contracts with clients, OTAs, and wholesalers.
• Maintained customer relationships and handled corporate accounts.
• Prepared sales reports and supported business strategies.
• Participated in trade shows and promotional activities. FRONT OFFICE MANAGER – MONTREAL HOTEL / MOUNT ROYAL HOTEL, DUBAI – UAE - Montreal Hotel / Mount Royal Hotel, Dubai - Dubai, UAE (2007-12 - 2010-01) - Managed front office operations, reservations, and guest relations.
• Supervised front office team and ensured smooth daily operations.
• Handled guest issues and improved service quality.
• Managed cash records, audits, and administrative tasks. ASSISTANT FRONT OFFICE MANAGER NIGHT AUDITOR CUM RECEPTIONIST - Night Auditor cum Receptionist (2005-05 - 2007-11) PAST ASSIGNMENT - Avari Tower Hotel, Karachi - Karachi, Pakistan (1997-08 - 2004-05) - Night Auditor - Restaurant Cashier cum Checker

Executive MBA - Hospitality Management - Shah Abdul Latif University, Pakistan (2015 - 2016)

M.Sc.

• Statistics - Shah Abdul Latif University, Pakistan (1995)

Master in International Relations - International Relations - Shah Abdul Latif University, Pakistan (1993)

Bachelor in Economics - Economics - Shah Abdul Latif University, Pakistan (1991)