Raja Manan

Restaurant and hospitality professional with 16 years of practical experience in restaurant operations, branch management, and team leadership. Skilled in supervising daily operations, staff scheduling, food safety, hygiene, and service standards. Strong hands-on experience in inventory control, stock audits, purchasing, supplier coordination, POS-based sales records, reporting, cost control, and waste reduction.

Focused on operational efficiency, team performance, customer satisfaction, and consistent quality.

Branch Manager - House of Switzela - Karachi

(2024 - 2025)

• Led daily branch operations, staff deployment and service performance.
• Monitored sales, cash handling and daily operational reports.
• Managed purchasing, supplier coordination and stock replenishment.
• Maintained inventory records and monitored stock movement.
• Enforced food safety, hygiene, SOPs and product quality standards.
• Resolved customer issues and controlled operating costs and waste.

Restaurant Supervisor - Pearl Continental PC Hotel - Karachi

(2019 - 2020)

• Supervised operations and maintained excellent service standards.
• Trained staff to ensure smooth, professional service flow.
• Scheduled shifts to ensure proper staff coverage daily.
• Resolved complaints while ensuring a respectful approach.
• Enforced hygiene rules and ensured safety compliance.
• Managed stock, reduced waste, maintained inventory.

Shift Manager - Buskin Robin - UAE - Dubai

(2016 - 2018)

• Managed daily store operations during assigned work shifts.
• Supervised staff performance and delegated routine tasks.
• Handled customer service issues and resolved complaints.
• Ensured hygiene compliance, safety, and quality service standards.
• Managed product inventory and monitored stock levels accurately.
• Prepared daily sales summaries and shift closing reports.

Branch Manager - Dunkin Donuts - Karachi

(2011 - 2015)

• Oversaw daily branch operations and ensured smooth service.
• Managed staff hiring, training, and performance evaluation.
• Monitored sales targets and implemented strategies.
• Ensured food quality, hygiene, and customer service standards.
• Handled inventory control and coordinated with suppliers.
• Prepared financial reports and maintained cost efficiency.

Chef - Karachi Club Snack Bar - Karachi

(2013 - 2015)

• Prepared and cooked food items as per menu standards daily.
• Maintained kitchen cleanliness and hygiene protocols consistently.
• Stored ingredients properly and followed safety rules strictly.
• Assisted with inventory and reported stock shortages promptly.
• Followed recipes precisely and ensured portion consistency.
• Supported kitchen staff effectively during busy service hours.

Branch Manager - Donut Gonuts - Karachi

(2009 - 2010)

• Supervised daily operations and ensured smooth workflow.
• Managed staff schedules, training, and performance evaluations.
• Monitored daily sales and implemented branch growth strategies.
• Ensured food quality, hygiene, and customer service standards.
• Controlled stock levels and coordinated with regular suppliers.
• Handled complaints and maintained high customer satisfaction.

Branch Manager - Kentucky Fried Chicken (KFC) - Karachi

(2007 - 2009)

• Oversaw team operations and maintained daily service quality.
• Conducted employee training and ensured task accountability.
• Analyzed branch sales and applied effective business tactics.
• Maintained food safety, hygiene, and brand compliance daily.
• Managed order supplies and ensured accurate stock handling.
• Addressed guest concerns and improved customer retention.

Intermediate in Arts