Sarfaraz

A highly motivated, experienced customer services professional with skills in relationship building and leadership. Over 15 years' experience in customer services and food industry. Able to relate to people at any level of business and management. Skilled at handling multiple tasks and projects simultaneously. Effective problem solver and organized team player.

Restaurant General Manager - Chunk N Cheese Restaurant

(2023-05 - 2026-05)

Responsible for Restaurant Business Process. Working in Operations and closely with HR and Marketing Department to develop long and short term strategic goals and to resolve the bottlenecks. Responsible for revenue targets for outlet.

• Developed coordination among Multi Unit Manager, Operations Manager, Area Manager, Marketing Department, and Cafe LSM Team for long and short term strategic goals.
• Developed new ideas and programs on on-going basis, hands-on help in down-store situations, and conducted periodic Training Seminars for local store personnel for day-to-day execution.
• Maintain company policies, procedures and standards, and recommend appropriate changes and improvements as needed.
• Ensure clear communication between Departments, Operation Manager, and Area Manager to achieve optimal communication and execution on all campaigns. This communication also includes policy matters, programs, new ideas, and Market Intelligence.
• Worked with Individual stores, as needed to develop programs for Outlet, to improve sales, and profitability, and minimize impact of competitor.
• Restaurant Development
• Making Strategy for achievement of Targets
• P&L
• Food Cost
• Scheduling
• Payroll
• Ordering
• Restaurant Maintenance
• Ordering Supplies & overseeing stock

Restaurant Manager - Bread & Meat Restaurant

(2021-07 - 2023-03)

Restaurant Manager - Pizza Hut

(2019-02 - 2021-04)

Restaurant Manager - IBN BATTUTA

(2017-10 - 2018-08)

Restaurant Manager - California Pizza

(2014-09 - 2017-10)

Assistant Restaurant General Manager - Hardees Restaurant

(2011-01 - 2014-08)

Crew Leader & Crew Trainer - Mc Donald's

(2008-01 - 2011-12)

Part Timer Crew - Mc Donald's

(2006-01 - 2008-12)

Master - Economics - University of Karachi

Bachelor - Commerce - University of Karachi

F.SC - Pre-Engineering - Federal Board of Intermediate Islamabad

SSC - Army Public School