Sarfaraz Khan

Strong expertise with more than 15 years professional experience in administering and maintaining IT systems, servers and LAN/WAN infrastructure with advanced skills in configuring and managing firewalls, user account security and network operations to ensure data protection and system reliability. Proficiency extends to troubleshooting hardware, software, and connectivity issues, optimizing system performance, and implementing security protocols. Complementing these IT and networking capabilities, proficiency in AutoCAD enables the production of precise technical drawings, layouts; and schematics, requiring accuracy, spatial visualization, and effective collaboration with engineers and project teams to support both IT operations and design documentation.

Document Controller - NDC / GKWCONSULT Company

(2025-05)

• all the Documents Recovery & Receiving recode saving Data.

IT Administrator / AutoCAD Expert - Rohi Aquatics - Riyadh Saudi Arabia

(2020-03 - 2025-05)

• Managed and maintained company IT infrastructure including servers, networks and systems.
• Managing documentation by establishing, maintaining, and updating filing systems (hard and soft copies) in compliance with company standards.
• Configured, monitored and troubleshoot LAN/WAN, firewalls, routers and switches.
• Ensured data security through backups, antivirus, and access control policies.
• Provide technical support for hardware, software, and connectivity issues.
• Administer user accounts, permissions, and email systems.
• Implement system updates patches, and performance monitoring.
• Document IT procedures and maintain inventory of IT assets.
• Collaborate with vendors and service providers for IT solutions and support
• Prepare and modify technical drawings, layouts, and design plans using AutoCAD for aquatics, pools, fountains, or water system projects.
• Controlling document flow by receiving, logging, distributing, and tracking project correspondence, drawings, and technical documents.
• Coordinate with engineers, designers, and site teams to ensure accurate project drawings and specifications.
• Create detailed 2D/3D drawings for piping systems, equipment placement, and structural layouts.
• Maintain drawing files, documentation, and ensure compliance with project standards and deadlines.
• Supporting audits by providing accurate records and ensuring traceability of all project documentation.

Networking I Computer Operator - Ethimar Group of Companies - Bahria Town, Rawalpindi

(2019-02 - 2020-02)

• Monitored and operate network systems to ensure stable connectivity.
• Install, configure and maintain network systems, internet connectivity, printers, and shared devices.
• Managed daily computer operations, data entry, record keeping, and office software systems.
• Troubleshoot hardware, software, and network issues to ensure smooth office operations.
• Performed system backups, maintain data security and update antivirus/software regularly.
• Assisted in configuring and maintaining LAN/WAN infrastructure.
• Provided technical support to staff and coordinate with vendors for repairs or upgrades.

AutoCAD Operator I IT Administrator - Aroof Trading & Contracting Est. - Riyadh - Saudi Arabia

(2016-01 - 2018-12)

• Prepared and revised technical drawings, layouts, and plans using AutoCAD according to project requirements.
• Ensuring compliance with ISO standards and project QA/QC requirements for document handling and archiving
• Coordinated with engineers, architects, and site teams to update designs and ensure drawing accuracy.
• Produced detailed 2D/3D drawings for construction, electrical, mechanical, or civil works.
• Maintained drawing records, document versions, and ensure compliance with company and project standards.
• Supported project execution by providing as-built drawings and modifications based on site conditions.
• Ensured data security through backups, antivirus, and access control policies, Provide technical support for hardware, software, and connectivity issues. Performed system backups, maintain data security and update antivirus/software regularly.
• Preparing reports on document status, outstanding submissions, overdue approvals for management review.

Branch Manager / IT Manager (Network & Operations) - QUBEE Telecom - Airport Housing Society - Islamabad

(2014-02 - 2015-11)

• Managed overall branch operations, ensuring smooth daily activities quality customer service.
• Worked as IT Manager network and operations in IT-Bees
• Managed daily computer operations, data entry, record keeping, and office software systems.
• Troubleshoot hardware, software, and network issues to ensure smooth office operations.
• Supervised sales staff, monitor performance, and achieve monthly sales and revenue targets.
• Handled customer complaints, service issues, and maintain strong client relationships.
• Coordinated with head office regarding operations, marketing campaigns, and staff management.

Technical Field Officer - Pakistan Telecom Corporation Limited - Bahawalpur

(2011-04 - 2013-12)

• Installed, configured, and activated customer premises equipment such as routers, modems, telephones, and internet devices at customer locations. Inspected service lines, troubleshoot connectivity issues, and ensure smooth telecom service delivery.
• Provided customers with guidance on device usage, basic troubleshooting, and service features.
• Maintained installation records, service reports, and coordinate with technical teams for timely issue resolution.

Sales Officer - Pakistan Telecom Corporation Limited - DHA - Lahore

(2010-01 - 2011-03)

• Promoted and sell telecom products/services to customers through outbound and inbound calls.
• Handled customer inquiries, explain packages, and recommend suitable solutions.
• Achieved monthly sales targets and maintain strong conversion rates,
• Updated customer records, sales data, and follow-up details

B.Sc. - Computer Science - Islamia University, Bahawalpur (2007)

F.Sc. - Computer Science - BISE, Bahawalpur (2005)