Shahbaz Adnan

Experienced Operations, Administration, and Account Management professional with over 7 years of experience in transport operations, client relationship management, team leadership, vendor coordination, customer support, and business operations. Proven ability to manage large-scale transport fleets, improve operational efficiency, lead cross-functional teams, and maintain strong stakeholder relationships. Suitable for Gulf-region opportunities in Operations, Logistics, Administration, Customer Success, and Account Management.

Key Account Manager at POSTEX (2023-01 – Present)

• Manage strategic client accounts and maintain long-term business relationships.
• Coordinate with internal departments to ensure service quality and customer satisfaction.
• Support business growth through proactive account management and issue resolution.

Operations Movement Coordinator at SWVL (2021-10 – 2022-12)

• Managed transport operations involving 100+ vehicles.
• Established partnerships with investors, vendors, and service providers.
• Implemented operational and safety procedures.
• Supported route planning, finance coordination, and administrative operations.
• Enhanced driver onboarding and platform adoption.

Admin Officer at AR8 Traders (2020-10 – 2021-10)

• Oversaw administrative and office operations.
• Handled employee relations and recruitment coordination.
• Maintained workplace discipline and operational efficiency.

Back-End Support Executive & Team Coordinator at Careem (Abacus Consulting) (2018-09 – 2020-10)

• Led operational support teams and monitored performance KPIs.
• Delivered employee training and coaching sessions.
• Managed escalations, quality monitoring, onboarding, and workforce coordination.

Bachelor's Degree – Gomal University (2019)

Intermediate – FBISE (2013)

Matriculation – BISE Rawalpindi (2011)