Shahid Ismail

Motivated and hardworking professional with 2+ years of call center/customer support experience, including 5 months as a Team Leader. Experienced in UK & Canada campaigns, customer handling, sales, team coordination, bakery supervision, and digital services. Strong communication, leadership, computer, and client-dealing skills.

Team Leader / Customer Support - Call Center - UK & Canada Campaigns - Lahore, Pakistan

Total Experience: 2+ Years | Team Leader: 5 Months

• Working as a Team Leader in a professional call center environment.
• Handled inbound and outbound customer calls with professional communication.
• Supported team members, monitored performance, and helped improve daily workflow.
• Maintained customer records, follow-ups, and service quality standards.
• Worked under targets and handled pressure in an international campaign environment.

Bakery Supervisor - Lahore, Pakistan

Food / Bakery Operations

• Managed daily bakery operations, staff coordination, and customer dealing.
• Supervised stock, order management, cleanliness, and daily workflow.
• Maintained discipline, service quality, and customer satisfaction.

Sales Agent - Lahore, Pakistan

Electronics Installment Shop

• Dealt with walk-in customers and explained product/installment plans.
• Assisted customers in choosing suitable electronics products and supported sales targets.

Intermediate / 12th Class