Shahnawaz Ayaz

IT Support Specialist with hands-on experience diagnosing and resolving hardware, software, and network issues for 100+ end users. Skilled in system configuration, LAN management, and technical troubleshooting to minimize downtime and keep operations running smoothly. Strong problem-solving and communication skills, with a track record of improving system performance and user satisfaction.

IT Support Specialist - Candle Thread Pvt. Ltd. - Karachi, Pakistan

(2024-10 - 2026-03)

• Provided IT support to 100+ employees, resolving hardware, software, and network issues while maintaining business continuity.
• Diagnosed and resolved 20+ technical support requests weekly, reducing system downtime and improving user productivity.
• Configured and maintained 80+ desktop and laptop systems, including Windows installation, software deployment, and user account setup.
• Installed, configured, and supported 20+ printers, scanners, and peripheral devices, ensuring uninterrupted departmental operations.
• Troubleshot LAN, TCP/IP, DNS, internet, and connectivity issues across the organization, improving network reliability.
• Delivered remote technical support through AnyDesk and TeamViewer, resolving user issues efficiently across multiple locations.
• Performed preventive maintenance, software updates, and system optimization on 80+ workstations, improving performance and reducing recurring issues.
• Collaborated with a 3-member IT team to support organization-wide IT operations for 100+ end users.

Bachelor of Science - Computer Science - Iqra University (2025-04)