Shayan Khaliq

I am a motivated Economics graduate from Swabi, KPK, with 1.5 years of real customer service experience using Zendesk. I am professional, calm under pressure, and genuinely enjoy helping people get the right resolution. My Economics background gives me an analytical edge — I think about root causes, not just quick fixes. I am immediately available and looking for a role where I can bring both my people skills and my problem-solving mindset to a strong team.

Customer Service Representative at Zendesk-Based Support Operations (2023-01 – 2024-01)

• Managed a high volume of daily customer queries via Zendesk, resolving each case professionally and within SLA targets.
• Maintained a calm, patient approach in difficult interactions, consistently achieving strong CSAT scores.
• Identified recurring complaint patterns and flagged them to the team, contributing to process improvements.
• Kept detailed, accurate records of all interactions to support team knowledge and quality consistency.
• Handled escalated and sensitive cases with care, earning the trust of supervisors to manage complex situations.

Economics Researcher & Peer Tutor at University of Swabi (2023-01 – Present)

• Conducted independent research on fiscal policy and development economics, producing structured analytical reports.
• Analysed economic datasets using Excel, interpreting trends and presenting findings clearly.
• Tutored junior students in core Economics, simplifying complex concepts to boost academic performance.

BSc Economics in Economics – University of Swabi, KPK, Pakistan (2022-01 – 2026-01)