Shayan Khan

Results-driven sales professional with 6+ years of experience spanning enterprise B2B sales, business development, and high-volume client engagement. Proven track record of building trust with senior decision-makers, managing complex sales cycles, and delivering consultative solutions across capital markets, facilities management, and ecommerce sectors. Known for exceptional rapport-building ability and a relentless work ethic.

ACCA part-qualified with HubSpot Sales Software and Cyber-Security certifications.

Business Development Executive at Crystal Facilities Management (2025-11 – 2026-03)

• Identified and engaged businesses across multiple sectors requiring integrated FM solutions including cleaning, security, and maintenance services.
• Conducted market intelligence research and fed data into CRM to target organizations underserved by existing FM providers.
• Generated new business through targeted cold calling, LinkedIn outreach, and strategic seasonal campaigns including Summer Deep Cleans.
• Managed full sales cycle from initial contact through site surveys, bespoke quote delivery, and contract finalization for Soft and Hard FM services.

Senior Account Executive – North America, Capital Markets at Marcus Evans Group (GFMI) (2024-08 – 2025-10)

• Established and nurtured long-term relationships with enterprise-level clients across North American capital markets and energy sectors.
• Negotiated and closed major contracts by presenting tailored value propositions to C-suite and executive leadership.
• Leveraged HubSpot CRM and analytics to track pipeline performance and report insights to senior leadership.
• Managed high-value accounts covering Third-Party Risk Management for Financial Institutions, Model Risk Management, and Chem Petrochem and Refinery Shutdowns.

Customer Support Specialist / Returns Specialist at IBEX Global (SquareTrade) (2020-10 – 2024-05)

• Managed complex product claims and resolved high-stakes disputes while maintaining top-tier CSAT scores across high-volume queues.
• Concurrent role as Returns Specialist: streamlined return logistics with global vendors and ensured compliance with international vendor agreements.
• Developed expertise in phone-based client communication, objection handling, and satisfaction recovery.

Customer Service Executive at Tribe Consulting (Papa John's Pizza) (2019-11 – 2020-10)

• Handled high-volume inbound orders and inquiries ensuring maximum accuracy in order processing and entry across fast-paced environments.

ACCA in Accounting – Association of Chartered Certified Accountants, UK

Higher Secondary Certificate (HSSC) – P.E.C.H.S Foundation College, Karachi

Secondary School Certificate (SSC) – Happy Home School, Karachi