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Shiwani Arya

Shiwani Arya

Customer Support Executive | Customer Service & Communication

Talent
KarachiMember since April 6, 2026
CopywritingBrand CommunicationCampaign PlanningSocial Media ManagementGoogle AdsMeta Business SuiteGoogle AnalyticsShopifyExcelPower BIMarket ResearchReport Writing & DocumentationCanvaCapCutPowerPointWordcustomer support
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Experience

E-commerce & Marketing Trainee at Prime Point by Diners (2025-06 – 2025-08)

E-commerce and marketing trainee supporting operations and customer service

  • Assisted e-commerce operations by updating product listings, pricing, and inventory details on Shopify.
  • Coordinated with the content team during photo and video shoots, supporting content preparation and post-production tasks.
  • Independently handled routine customer inquiries via WhatsApp/email, ensuring timely responses and escalating complex cases to management.
  • Supported daily marketing operations by coordinating tasks across team members to maintain workflow efficiency.

Marketing Intern at Allied Contractors Private Limited (2023-04 – 2023-05)

Marketing intern assisting with day-to-day marketing activities and social media

  • Supported the marketing team by assisting with day-to-day marketing activities, coordinating with team members, and helping ensure tasks were completed according to project timelines.
  • Assisted with basic social media activities by helping prepare content, scheduling posts, and coordinating with the team to maintain regular online presence.
  • Helped collect and organize market-related information to support internal reviews and planning discussions.
  • Assisted in the preparation of promotional materials by coordinating inputs, making basic edits, and supporting the team as required.

Education

Master of Business Administration (MBA) in Executive – SZABIST, Karachi (2024-09 – 2026-01)

Bachelor of Business Administration (BBA) in Marketing – Sukkur IBA University (2018-08 – 2022-07)

Skills

Customer Support ExecutiveCustomer Service & Communication

Reviews

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