Shoaib Swl

Customer-focused professional with experience at Daewoo Express and internship experience at AIVA Creative. Skilled in communication, problem-solving, and delivering excellent customer support. Dedicated to teamwork, professionalism, and creating positive customer experiences.

Customer Service Representative (CSR) at Daewoo Express (2024 – Present)

Worked as a Customer Service Representative (CSR) handling customer inquiries and providing professional support. Managed complaints efficiently while ensuring customer satisfaction and service quality. Assisted customers with booking, information, and problem resolution in a fast-paced environment. Maintained accurate records and coordinated with different departments for smooth operations. Demonstrated strong communication, multitasking, and teamwork skills throughout daily operations.

Internship at AIVA Creative (Pvt) Ltd. (2022-07 – 2022-08)

Completed internship at AIVA Creative from 07/2022 to 08/2022 in the Operations Department. Assisted in data entry and maintained company records accurately. Handled client inquiries and provided operational support. Gained basic understanding of tax regulations and documentation processes. Supported daily workflow coordination with team members. Improved communication, administrative, and multitasking skills during the internship.

BS in Accounting and Finance – University of Sahiwal, Sahiwal (2019-08 – 2023-08)

Intermediate (I.Com) in Commerce – Govt. Post Graduate College, Sahiwal (2017-09 – 2019-09)

Matriculation in Science – Lasani Public High School, Sahiwal (2015-07 – 2017-07)