Sidra Ismail

A seasoned and results-driven Learning Management System (LMS) Specialist with approximately 8 years of progressive experience, advancing from entry-level support to expert-level LMS administration and analytics. Currently managing enterprise-scale learning operations at Jubilee Life Insurance (a sister concern of AKFED – Aga Khan Fund for Economic Development), overseeing a Moodle-based LMS (JLI EDGE – Digital Learning Platform) supporting over 1,800 back-office employees and a nationwide sales force of 8,000+ users. Eager to contribute to an innovative, learner-centered organization by leveraging advanced technical proficiency and instructional technology expertise to enhance training delivery, support data-driven decision-making, scale digital learning systems, optimize user engagement, and maximize platform efficiency and learning impact at scale.

LMS Administration - JLI EDGE at Jubilee Life Insurance Company (2020-02 – Present)

Managing enterprise-scale Moodle-based LMS supporting 1,800+ back-office employees and 8,000+ sales force users. Overseeing course creation, database management, LMS administration, and content development.

• All E-Learning Course Creation, upload, and designing
• Requirement-based Quiz Creation and uploading on JLI Edge
• Enrolment of users for specific quizzes
• Digital Survey and Feedback creation
• Record extraction from database and bi-monthly Section Head Reports
• Contact Centre monthly Quiz reports for Jubilee Life & Jubilee General
• Post-training assessment and course-wise result reports
• Responses management report on feedback
• Data Management for Payroll section and Agency on JLI Edge
• AML Course administration and course-wise enrolment
• Storyboard making, script rectification, and character creation
• Course-wise Progress Report generation
• Learning Cohorts management
• JLI Edge communication and LMS debugging
• LMS Troubleshooting and recommending solutions
• Corresponding with JLI Edge stakeholders
• Certification & Tracking implementation

Graphic Designer at Jubilee Life Insurance Company (2017-04 – Present)

Designing visually engaging e-learning materials, assessments, onboarding content, and marketing visuals to support LMS-based corporate training programs.

• Designed visually engaging e-learning materials, assessments, and onboarding content for LMS-based corporate training programs
• Created SCORM-compatible graphics, animations, and videos using Articulate 360, Adobe Premiere Pro, and After Effects for JLI EDGE upload
• Developed digital assets for 100+ learning modules across compliance, sales, and onboarding categories for 1,800+ back-office employees and 8,000+ sales team members
• Produced marketing and communication visuals for internal events, digital newsletters, course campaigns, and product launches
• Designed interactive screens, navigation icons, banners, and branded UI elements for LMS course deployment
• Built and maintained centralized digital product library showcasing insurance offerings and training plans
• Created detailed animation storyboards and collaborated with content writers and illustrators
• Recommended appropriate design formats and visual learning techniques aligned with adult learning principles
• Provided technical support and content formatting assistance to trainers, course owners, and LMS administrators
• Ensured consistency in design, branding, and accessibility across all digital learning materials and LMS visuals

Master in Computer Arts in MCA – College of Arts, Humanities & Sciences – PAF KEIT (2015 – 2016)

Bachelor of Science in IT – Department of Computer Sciences, BUITEMS (2006 – 2010)