Simra Akram

Highly motivated student with over 1+ year of experience managing and providing high-level support to senior executives.

Customer Support Executive - First Step

• Handled customer queries and provided timely support and resolutions.
• Maintained accurate records of customer interactions and follow-ups.
• Coordinated with internal teams to ensure smooth service delivery.

Customer Support Representative - Flyzone

• Assist clients with visa application processes, documentation requirements, and appointment scheduling.
• Provide accurate information on immigration policies, timelines, and procedural updates via phone, email, and in-person interactions.
• Handle customer queries and complaints with professionalism, ensuring timely resolution and high satisfaction levels.

Front Desk Officer - Allama Iqbal Hospital

(2024 - 2024)

• Greet patients and visitors warmly upon arrival.
• Assist patients with the registration process, ensuring all necessary information and documentation are collected accurately.
• Schedule and confirm patient appointments via phone, email, or in-person requests.

Polio Worker - DHQ Hospital Kasur

(2023 - 2024)

• Accurately record the number of children vaccinated and other relevant data.
• Submit daily reports to supervisors, highlighting progress and any challenges encountered.

Associate Degree - Punjab University (2025)

FA - Arts - KIPS College (2022 - 2024)

Matric - Science - Pakistan Model High School (2020 - 2022)