Soban Iqbal

IT Infrastructure and Systems Support professional with 5+ years of experience in IT support, systems administration, network infrastructure, endpoint management, troubleshooting, and IT operations across academic and administrative environments. Experienced in supporting Windows and macOS environments, LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, Microsoft technologies, hardware, software, backups, cybersecurity, IT asset management, and vendor coordination. Proven ability to provide technical support, maintain system availability, troubleshoot complex technical issues, and coordinate IT maintenance and procurement activities.

Strong problem-solving, communication, documentation, and user-support skills.

Systems Support Engineer - National Institute of Technology (NIT)

(2025-10)

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, peripherals, and other IT equipment.
• Provide first- and second-level technical support for hardware, software, operating system, network, and connectivity issues.
• Install, configure, and troubleshoot Windows and macOS operating systems and applications.
• Diagnose and resolve LAN/WAN, Wi-Fi, Internet connectivity, TCP/IP, DNS, and DHCP issues.
• Administer local user accounts, access permissions, and system security controls.
• Support basic server-related issues and escalate complex infrastructure problems to senior IT staff when required.
• Monitor IT systems and infrastructure to maintain availability, reliability, and performance.
• Implement preventive maintenance, system updates, backup procedures, and basic cybersecurity practices.
• Provide technical support for computer laboratories, classrooms, academic facilities, and administrative departments.
• Manage and maintain computer laboratories, ensuring systems remain operational, secure, and available.
• Coordinate with external vendors for IT maintenance, troubleshooting, hardware procurement, and technical services.
• Maintain accurate IT asset inventory records, including hardware, software, licenses, and procurement information.
• Install and configure new systems, perform testing, identify technical errors, and implement corrective actions.
• Troubleshoot and resolve hardware, software, network, and peripheral-related incidents.
• Support organizational IT operations while minimizing service disruption and maintaining business continuity.
• Apply quality-control and preventive-maintenance procedures to improve system reliability and operational efficiency.

IT Coordinator - Lahore Medical & Dental College (LMDC)

(2019-12 - 2025-09)

• Provided technical support to staff and end users through phone, email, and in-person assistance.
• Diagnosed and resolved hardware, software, operating system, printer, and connectivity-related technical issues.
• Supported and maintained Windows-based IT environments across academic and administrative departments.
• Managed antivirus solutions, data backups, system monitoring, and routine maintenance activities.
• Maintained IT asset inventory covering computers, peripherals, equipment, software, and licenses.
• Oversaw institutional IT systems and services to support teaching, learning, administration, and security operations.
• Monitored computing devices and ensured systems were functional, secure, and properly maintained.
• Coordinated with internal departments to deliver efficient and timely IT support.
• Coordinated with vendors for IT equipment maintenance, troubleshooting, services, and procurement.
• Supported biometric attendance systems, including ZKTeco S922, used for student attendance management.
• Provided user guidance and basic technical training to staff and stakeholders on effective use of IT systems.
• Maintained IT service delivery in accordance with organizational policies, procedures, and operational requirements.
• Assisted with preventive maintenance and troubleshooting to reduce recurring technical issues and system downtime.

Bachelor of Science (Hons.) - Business & Information Technology (BBIT) - Virtual University of Pakistan (2025)

Associate Degree - Computer Science (ADCS) - Virtual University of Pakistan (2022)