Sohail Akbar

A quick-learning and adaptable professional with hands-on experience in customer service, business management, and examination administration. Skilled at building rapport with customers and resolving their concerns persuasively, with a proven ability to stay composed and productive under pressure. Combines practical business experience running a personal enterprise with formal exposure to structured, deadline-driven environments.

Currently seeking a customer-facing or operations role in Ghotki where these strengths can add immediate value.

Crew Member — Customer Service at KFC

• Handled front-line customer service in a fast-paced restaurant environment
• Managed orders accurately and efficiently during high-pressure peak hours
• Maintained service quality and hygiene standards as part of a coordinated team

Owner / Manager at Personal Business

• Independently managed day-to-day business operations
• Handled direct customer interaction, building trust and repeat business through effective communication
• Oversaw sales, stock, and basic financial record-keeping

Exam Invigilator at Aga Khan Examination Board

• Conducted examination hall invigilation, ensuring discipline and adherence to examination rules
• Coordinated with board staff to ensure a smooth, fair examination process

Tutor at Private Teaching

• Taught students core academic concepts, adapting explanations to different learning paces
• Developed patience, clear communication, and pressure-handling skills applicable to any customer-facing role

Diploma in Information Technology (DIT) in Information Technology

Intermediate in Pre-Engineering