Sohail Majid
IT Manager Service Desk
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About
Experienced and result-driven IT professional with over 19 years of expertise in IT Service Desk Management, Technical Support, Network Operations, and Infrastructure Services. Proven ability to lead service desk teams, ensure SLA compliance, and deliver high-quality support in fast-paced, multi-site environments. Adept in ITIL frameworks, ticketing systems, and managing large-scale IT operations with a focus on user satisfaction and operational efficiency
Experience
Experienced and result-driven IT professional with over 20 years of expertise in IT Service Desk Management, Technical Support, Network Operations, and Infrastructure Services. Proven ability to lead service desk teams, ensure SLA compliance, and deliver high-quality support in fast-paced, multi-site environments. Adept in ITIL frameworks, ticketing systems, and managing large-scale IT operations with a focus on user satisfaction and operational efficiency
