Executive Assistant of Chief Operating Officer - Mobilink Microfinance Bank
- Effectively manage the calendar, scheduling appointments, meetings, and events while prioritizing conflicting demands and ensuring optimal time utilization.
- Serve as the primary point of contact for the COO, managing incoming calls, emails, and messages, and handling them with professionalism and tact.
- Coordinate and schedule meetings on behalf of the COO, including arranging conference rooms, sending out invitations, preparing meeting materials, and taking minutes when required.
- Plan and manage domestic and international travel arrangements, including booking flights, hotels, ground transportation, and other logistics.
- Draft, review, and proofread emails, reports, presentations, and other documents, ensuring accuracy and adherence to the COO's communication standards.
- Assist in managing various projects, conducting research, gathering data, and providing regular progress updates.
- Oversee the day-to-day operations of the Chief office ensuring it runs smoothly and efficiently.
- Handle sensitive and confidential information with the utmost discretion and maintain confidentiality at all times.
- Cultivate and maintain positive relationships with internal and external stakeholders, representing the COO professionally and promoting a positive image of the organization.
- Support the COO in implementing special initiatives and strategic objectives.
Relationship Manager Institutional Alliances - Askari Bank Limited
- Recruit new merchants and service existing merchants on card payment solutions.
- Collaborate with other internal teams such as Merchant Technical Support, Helpdesk, or merchant-related concerns.
- Submit new merchant applications as per the required sales targets given.
- Maintain close relationship with merchant portfolio & and cross-sell new card payment products to existing merchants.
- To achieve the 1.5 Billion Monthly, spend target FOC, Discount Allianes,100 FOC Alliances for credit &debit cards. The paid Alliances target is 15 for Credit Cards and Reward Partners.
- Assist the head of cards with new initiatives to enhance product value.
- Provide proper training & and campaign mechanics to call center teams to further educate customers efficiently & and effectively.
- Timely launch campaigns arrange artwork through the marketing department. Launch the campaigns on Askari Bank's website, social media pages, SMS Broadcast, and other communication mediums.
- Ensure resolution of customer's complaints/queries within TAT.
- Make agreements with several merchants regarding FCP and reward alliances for Askari Credit Cards. to boost the Credit Card business. Monitor end-to-end vendor management & and processing of payments to vendors on a timely basis.
- To assist the tele sales team in achieving their assigned targets to increase customer spend.
Manager I-Net & Mobile Application - Askari Bank Limited
- Ensuring new and updated digital services are thoroughly tested for performance and usability.
- Closely working with CDO on digital product designing/deployment & and new digital customer onboarding.
- Developing product road map track and reporting periodic product performance.
- Develop project proposals that include project objectives, Resource requirements, and project cost.
- Manage and coordinate with cross-functional teams which include Technology, Marketing, Project management, Compliance, Finance, and Operations for project planning and execution.
- Manage and Raise Change Request Forms, Business requirement documents, and Bank-related information circulars of new additions and improvements in products.
- Integrate market research into product specifications to improve customer experience and increase satisfaction.
- Development of product and customer journey flows.
- Develop and present new product/additions presentations to the management.
- Launch promotions/campaigns to meet customer acquisition and engagement targets.
- Review and implement SBP compliance regulations on new and existing products/services (coordination with relevant departments).
- Audit observations review and implementations.
- Manage internet and mobile banking operations front end including 3rd party systems to ensure strict compliance related to risk management.
- Creating and operating user testing for all digital products within the bank.
- Successful implementation of SMS banking.
- Minimizing potential problems and incidents from complaints.
- Ensure service availability of all digital products and achieve 100% uptime.
- Lead in UAT (user acceptance testing) for Prism Lite internet banking for mobile users.
- End-to-end implementation of USSD product in collaboration with M/s Ufone.
- Hiring/Induction processing of call center and digital banking department.
- Internal & external joining formalities & exist formalities.
- Generation offer, appointment, confirmation, experience, reliving, and full & and final documentation.
- Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
- Asses and maintain employee benefits programs and inform employees of the same.
- Manage and oversee the whole recruiting and hiring process.
- Prepare employees for assignments by establishing and conducting orientation and training programs.
- Address employee queries and grievances and act as a go-to person for the staff.
- Provide services to new joiners (workstation, employee smart card, onboarding forms.
- Manage staff promotions activity and ensure there is no bias.
- Manage health insurance and raise awareness of this facility. Ensure timely processing of health claims.
- Manage operations related to Internet & and mobile banking.
Admin Executive - LMKT Private Limited
LMKT PVT LTD is a full-service technology company based out of Pakistan offering scalable IT solutions and services, the company specializes in smart cities, smart buildings, E. governance, clean technology, and Agri tech services. Core functions being Operations are as follows:
- Directly report to the Vice President for operation, administration, procurement, and quality departments.
- Attend executive meetings keep minutes and forward them to all team members.
- Assist in event management, preparing venues, arranging meals and refreshments, etc.
- Directly supervise the facility management of all the locations.
- Directly supervise the BRT Peshawar Procurement.
- Shifting of facilities and making new facilities as per company goals.
- Oversee / operational management of all offices.
- Coordinate and manage the new hire & and offer contract and new hire day 1 pack with line management.
- Manage a part of the employee's resignation process.
- Manage and follow up on the medical & and life insurance process for all staff.
- Maintain a documented system of operations policies and procedures.
- Well-being of the company oversees the operational budget of all office operations to ensure accuracy against the business plan.
- Coordinate, manage, and monitor the workings of various departments in the organization.
- Improve processes and policies in support of organizational goals. Implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
- Directly supervise the Local and International Travel.
- Manage and maintain the Operational Fleet.
- Worked as a project management coordinator/ Project Budget.
- Project management Meeting & Invoice Plan.
- Progress Reporting/ Finance Sheet.
- Closely work with Finance & Purchase department.
HR Officer - IMC World Wide/DFID Project The IMC Worldwide project of DFID is helping to provide improved facilities such as better water, boundary walls, in KPK, building and school rehabilitating
- Working as head of Human Resources, Administration, Operations, and Security.
- Directly involved in the procurement process of different projects.
- Drive Human Resources and lead a performance culture across the organization by ensuring goals & and objectives are set across the organization and communicated well.
- Responsible for the maintenance and gradation of the fleet.
- Manage the Visa issuance.
- Handle all Administrative issues related to the company.
- Acts as a key advisory and coordination resource to the CEO on all company matters.
- Participates in developing (with HODs) and monitoring the annual budgets to achieve the overall strategic direction
- Updating the policies and SOPs.
- Directly involved in HR compensation and reward process.
- Performed training on stress management, decision-making, and time management.
- Fleet management of over 40 vehicles along with female pick and drop.
- Event management, café management, Hospitality Management, Asset Management.
- Visas, and handling of expats' issues.
- Contribution towards a paperless environment.
- Asses and maintain employee benefits programs and inform employees of the same.
- Manage and oversee the whole recruiting and hiring process.
- Prepare employees for assignments by establishing and conducting orientation and training programs.
- Address employee queries and grievances and act as a go-to person for the staff.
- Provide services to new joiners (workstation, employee smart card, onboarding forms.
- Manage staff promotions activity and ensure there is no bias.
- Manage health insurance and raise awareness of this facility. Ensure timely processing of health claims.
- Manage operations related to Internet & and mobile banking.
Administration, & HR Officer - Paimaan Alumni Trust
Paimaan initiative for conflict transformation and peacebuilding in KPK and FATA, based on the well-established trust. To support and implement its program PAIMAN partners with a wide, network, including health.
- Preparing documents for meetings & and business trips.
- Responsible for the Human resource department.
- Evaluated for Individual training and appraisal.
- Directly involved in the procurement of all the material related to the premises.
- Implementation of Standard Operating Procedures.
- Responsible for keeping track of Performance Management of all the departments.
