Chief Executive Officer at Al Sahlah Travel and Tour Company (2017-06 – Present)
Spearheaded the development and implementation of the company's vision, mission, and overall direction with a focus on strategic growth and operational excellence in the travel and tourism sector.
- Spearheaded the development and implementation of the company's vision, mission, and overall direction.
- Formulated and executed long-term strategies to achieve the company's objectives.
- Oversaw the company's financial performance, including budgeting, forecasting, and financial reporting.
- Ensured that all tour operations aligned with the company's strategic goals.
- Identified, assessed, and mitigated risks to safeguard the company's interests.
- Led, mentored, and developed the senior management team while ensuring a robust leadership pipeline.
- Maintained effective communication with shareholders, stakeholders, and the public.
- Ensured adherence to legal, regulatory, and ethical standards within corporate governance.
- Identified opportunities for growth, expansion, and market penetration.
- Fostered a positive organizational culture that promotes ethical practices, customer focus, and high performance.
- Managed the company's crisis response efforts, ensuring stability and resilience.
Territory Director at Microsoft Saudi Arabia (2010-01 – 2017-05)
Coordinated with business development and marketing managers to drive growth and achieve targets for Operator, ODM, and OEM channels in the assigned sales market.
- Coordinated with business development and marketing managers to drive growth and achieve targets for Operator, ODM, and OEM channels.
- Analyzed and identified opportunities to secure new business from the OEM customer base, optimizing profit and increasing revenues.
- Designed and implemented innovative strategies to accelerate business growth in the assigned sales market.
- Administered the entire sales process by identifying target customers, facilitating sales efforts, and managing the completion of OEM Sales.
- Managed pricing strategies and sales proposals to support the marketing department effectively.
- Cultivated and managed OEM engagements to design strategies for acquiring additional business deals.
- Provided a key interface between senior management and junior staff regarding value-based product proposals and marketing to ensure optimized OEM Sales.
- Supervised and trained all sales personnel to achieve company profit generation targets.
- Participated in innovative projects to enhance the sales proposal process.
- Identified new markets to broaden the market base for increased revenue and profit generation.
- Engaged in direct customer negotiations in collaboration with sales directors.
- Evaluated market trends, customer needs, and competitors to re-design marketing strategies accordingly.
- Collaborated with the engineering team to determine customer requirements and translate them into product specifications.
- Aligned with the marketing department to develop new services and products to promote business growth.
- Ensured compliance with commercial contracts with external agencies, adhering to commercial terms and market conditions.
- Prepared daily activity reports for the OEM Director at Microsoft Saudi (Riyadh Office) and generated job plans for the sales team.
Director Operations – Kingdom of Saudi Arabia at Orbit Satellite Television and Radio Network (Media Gates) (2003-10 – 2009-12)
Oversaw all account management tasks, including marketing support and client relationship development for satellite television and radio services.
- Oversaw all account management tasks, including marketing support and client relationship development.
- Managed promotion and distribution for services such as database management, response handling, and storage and distribution of marketing support materials.
- Handled customer inquiries and order processing using SMS (Subscription Management System), addressing customer queries and complaints while setting up new customer accounts and managing invoicing.
- Directed and managed the creation of catalogs, brochures, flyers, and direct mail materials at International Publishers.
- Developed sales territories and cultivated strong client relationships within a competitive environment through networking and incentive initiatives.
- Assisted the manager with overall office supervision, including training and guiding eight management trainees.
- Demonstrated strong organizational and detail-oriented skills, prioritizing and delegating tasks to ensure timely project completion within a team context.
- Fulfilled other responsibilities as needed.
General Manager for Operations of ATM Credit Card Department at Bank Al Saudi Al Fransi (2008-04 – 2008-12)
Managed operations of ATM Credit Card Department for a specific time period project job outsource, maintaining data accuracy and handling customer complaints.
- Maintained accurate data records by integrating information from various sources to generate reliable results.
- Prepared daily sales and invoice reports while generating new business accounts.
- Identified and resolved conflicts between the public, employees, and management regarding credit card complaints, clarifying work relationships, and alleviating communication issues.
Franchise Warehouse Manager - K.S.A Gulf States at Orbit Satellite Television and Radio Network (IPDS International Production & Distribution Services) (1997-02 – 2003-09)
Controlled operational procedures of all sub-warehouses across the Gulf States and managed comprehensive inventory management systems for distribution services.
- Controlled the operational procedures of all sub-warehouses across the Gulf States and regional sub-warehouses in Saudi Arabia.
- Managed all regional warehouses in Jeddah, Dammam, and Abha.
- Developed and maintained a comprehensive Inventory Management System for Orbit Direct Cyprus.
- Supervised junior staff, including warehouse supervisors, in-charge data entry operators, and laborers at the main warehouse and other remote locations.
- Managed petty cash and prepared petty cash vouchers (PCV) for finance department.
- Prepared Cash Payment Vouchers (CPV) for the finance department.
- Posted entries to the journal in financial software.
- Ensured inventory levels were maintained at all times, emphasizing minimum stock levels and reorder quantities.
- Conducted regular visits to compound stores to verify the status of materials.
- Facilitated physical inventory counts at intervals (quarterly, half-yearly, and yearly) and supervised random counting, reporting results to the finance manager.
- Ensured compliance with company policies and procedures, maintaining internal controls and checks.
