Sumbul Nihal

AI-first Product Manager with 8+ years of experience building and scaling enterprise SaaS products across Salesforce, FinTech, Healthcare, Digital Transformation, and AI-enabled platforms. Experienced in owning product strategy, customer discovery, roadmap planning, backlog prioritisation, Agile delivery, and enterprise product launches. Passionate about leveraging Generative AI, LLMs, AI Agents, Prompt Engineering, and AI Automation to build products that solve real customer problems.

Certified SAFe Agilist®, CSPO®, CSM®, MSPM, with a Computer Science background and a proven record of leading distributed engineering teams from discovery through production.

Senior AI Product Manager / Scrum Master / Salesforce PM - Digital Realty UK (IBEX) - Remote

(2025-10 - 2026-04)

Owned the roadmap for a Salesforce Experience Cloud platform supporting enterprise partner onboarding, deal registration, support, and partner lifecycle management.

• Led product discovery with executives, sales, engineering, and partner operations to define customer-centric product requirements.
• Prioritized roadmap initiatives using customer value, business impact, and technical feasibility.
• Managed cross-functional engineering teams across Product, UX, QA, Salesforce, and DevOps.
• Delivered enterprise capabilities including Partner Portal, SPIFF, Account Plans, DocuSign, Marketo, and Case Management.
• Designed release governance, UAT strategy, and go-live planning that significantly improved release quality.
• Introduced AI-assisted workflows using LLMs for documentation, release notes, user stories, and stakeholder communication.
• Coordinated global stakeholders across UK, US, and offshore teams.

Senior Project / Product Manager - ByteCorp Inc - Karachi

(2024-09 - 2025-05)

Led SaaS product delivery for web and mobile platforms.

• Defined product backlog and sprint priorities.
• Worked directly with customers and engineering to translate business problems into scalable software solutions.
• Established Agile delivery governance and product metrics.
• Improved planning efficiency using AI-assisted documentation.

Scrum Master (Product Delivery Manager) - Small World Financial Services

(2024-02 - 2024-07)

Partnered closely with Product Owners to define and prioritize the roadmap for cross-border remittance and digital payment products. Managed Agile delivery for payment platform enhancements supporting international money transfers across web and mobile channels.

• Facilitated Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Collaborated with engineering teams to deliver features across the end-to-end payment transaction lifecycle, including payment initiation, authorization, processing, settlement, reconciliation, and transaction tracking.
• Coordinated with business stakeholders to refine requirements for payment gateway integrations and financial transaction workflows.
• Worked alongside compliance and security teams to ensure product releases aligned with AML, KYC, PCI DSS, and internal security standards.
• Supported the delivery of integrations with banking partners, remittance providers, and payment processors through REST APIs and secure financial messaging.
• Validated user stories and acceptance criteria for payment processing, beneficiary management, exchange rate handling, transaction history, and customer notifications.
• Partnered with QA teams to validate financial transaction flows, regression testing, and release readiness for customer-facing payment products.
• Monitored sprint velocity, delivery metrics, production issues, and release risks while ensuring predictable product delivery.
• Led stakeholder demonstrations and product showcases for business teams, ensuring alignment with customer expectations and regulatory requirements.
• Collaborated with cross-functional teams including Engineering, QA, Product, Compliance, Risk, Operations, and Customer Support to deliver high-quality financial products.

Senior Scrum Master/ Technical Project Manager (Contract) - Shahtez Software Solutions - Remote

(2022-11 - 2023-01)

Directed Agile delivery for enterprise software initiatives while partnering with Product Owners and the CTO on roadmap execution.

• Led backlog management, stakeholder communication, sprint planning, and cross-functional collaboration across engineering and design teams.

Senior Scrum Master - Intelligenes

(2022-01 - 2022-10)

• Team members' coaching, and mentoring.
• Host daily stand-ups, retros, sprint planning including other scrum events.
• Managing projects on Azure DevOps and teams.
• Managing backlog items.
• OKRs-based performance management.
• Tracking & managing repositories on Azure DevOps.
• By using Agile methodologies, ensure quality delivery of projects within the allocated timeline.
• Manage end-to-end project management activities.
• Manage clients/ stakeholders, using Jira & Basecamp.
• Manage daily stand-ups, sprint planning, sprint reviews, and retrospectives.

Project Manager & Lead QA Engineer - Celeritas Digital

(2019-11 - 2021-11)

• Implemented the methodologies of PMI's processes in Agile.
• Developed, a project charter, project schedule, carry out risk assessments, prepared risk registers.
• Make sure that all the aims of the project are met while assuring the project is within triple constraints (scope, time, and cost).
• Worked in an Agile development environment with frequently changing requirements.
• Handled a team and supervised their work in the quality assurance department.
• Coordinate with technical teams, business users, and vendors and arrange the meeting when required.
• Perform Black Box, Stress, and Performance Testing.
• Experience with SQL concerning writing and understanding queries and procedures.
• Provide reports and status dashboards to management.
• Performed testing on multiple web applications & desktop applications.
• Performed testing on multiple native and hybrid applications.
• Performed security & vulnerability testing on multiple projects.

Business Analyst & SQA - Information Systems Associates Ltd.

(2019-01 - 2019-11)

• Testing of Web Applications & Odoo functional.
• Good Hands-on Smoke, Regression, Alpha & Beta Testing.
• Knowledge and Hands on regarding Bug Life cycle Reporting.
• Good at generating Test cases.
• Engaged in business analysis, planning, business requirement elicitation, and documentation.
• Prepared business models, and flowcharts.
• Involved in developing user stories and delivering them to development teams.
• Performed a gap analysis of the products with the industry standards.
• Prioritization of the requirements based on customer feedback and management on TRELLO.
• Involved in delivering sprint-wise demos to the customers (local/international).
• Look after social media marketing activities including designs and content.

Quality Assurance Officer - Amanrasoft

(2018-04 - 2018-12)

• Prepare Test Plans and Test scenarios.
• Test Case writing and execution log maintenance.
• Test Sheet and Bug Sheet preparation.
• Used different tools for testing, including blaze meter, Wave, etc.
• Responsiveness checking of websites.
• Bug finding and reporting.
• Used Trello for Bug reported.
• Web testing methodologies implemented.

Software Quality Assurance - Vortechs Innovations

(2017-01 - 2018-04)

• Gather user requirements for the technical team when assigned to a specific project.
• Good interpersonal skills and work with the project team to investigate or clarify issues.
• Develop, maintain and implement test plans and test cases to cover functional specifications.
• JIRA for bug tracking and reporting defects.
• Coordinate with clients & communicate to develop.

Masters - Project Management - Bahria University (2020 - 2022)

Bachelor's degree - Computer Science - UBIT (2014 - 2017)

HSC - Pre-Engineering - Govt Degree Gulshan College (2011 - 2012)

SSC - Computer Science - Nasra School (2009 - 2010)