Sunil Numan

Detail-orientated & trustworthy lead with 3+ years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Team Leader - CRM Operations at Mindbridge (2021-04 – Present)

• Lead and manage a team of KYC analysts to ensure timely and accurate completion of customer due diligence.
• Provide training, coaching, and ongoing support to team members to maintain compliance with KYC policies and procedures.
• Conduct regular quality assurance reviews to uphold high standards of accuracy and compliance.
• Act as a point of escalation for complex KYC cases, offering guidance and support to team members as required.
• Monitor team performance and productivity, identifying and implementing process improvements to enhance efficiency.
• Collaborate with cross-functional teams to streamline KYC processes and improve customer experience.
• Stay updated on regulatory changes and industry best practices to ensure compliance and effectiveness of the KYC team.
• Generate and analyze performance reports and metrics, providing regular updates to management.

Supervisor Admin at Qarshi Foundation (2018-07 – 2021-04)

• Oversee administrative operations for dispensaries and healthcare units.
• Ensure compliance with PHC standards for smooth dispensary functioning.
• Manage medicine procurement and availability.
• Monitor and maintain discipline while controlling data.
• Track and evaluate dispensary operational performance.
• Developed professional relations with company employees of organization to enhance trust and reliability.

Document Controller Officer at Dyson Research Laboratories (Pvt) Ltd (2017-02 – 2018-04)

• Manage correspondence with relevant departments.
• Serve as a representative for the Senior Quality Assurance Manager.
• Maintain meticulous records and manage filing systems.
• Assist in office management, including document drafting.
• Provide specialized support to the Quality Assurance department and the Senior QA Manager.
• Ensure compliance with data and document control systems.

Customer Services Representative at PTCL (Pakistan Telecommunication Company Limited) (2010-10 – 2016-11)

• Handling inbound calls at contact center in order to provide exceptional services for maximum customer satisfaction
• Handling the team in the absence of the Team Leader
• Experienced at using different call center solutions such as CMS
• Training and coaching new hires regarding customer services, customer retention as per company's set standards to maintain the quality & daily KPI's
• Taking all possible measures to resolve customers' queries and processing them in accordance with established procedures and policies in timely manner
• Ensuring customer satisfaction using interpersonal negotiation and problem-solving skills to handle escalations of irate customers
• Worked with Investigation & Resolution Unit (backend team) for handling unresolved cases to provide prompt resolution.

Sales & Marketing Executive at Textile Marketing Company (2008-07 – 2010-03)

Computer Operator (Main Store) at Comfort Knit Wear (2005-01 – 2006-02)

• Operated different computerized machines to produce digital content and save information.
• Kept computer systems in excellent working order by performing preventative maintenance.
• Implemented corrective measures to address emerging issues, minimizing customer impact.

B.A – Punjab University of Lahore

F.A – Dar Ul Hikmat College

Matric – Govt High School, Narang Mandi