Head of Operations - Human Organization for Peaceful Environment, Quetta - Quetta
(2020-03)
The Head of Operations is a strategic leader responsible for overseeing and optimizing the day-to-day functions of an organization. This role involves developing and implementing operational strategies, streamlining processes, and managing resources efficiently. The Head of Operations provides leadership to the operations team, ensures quality control, and manages the supply chain.
Additionally, responsibilities include budget oversight, risk management, technology integration, and fostering effective communication and collaboration across departments.
- Negotiate contracts and agreements to ensure favorable terms for the organization.
- Ensure operations comply with relevant laws, regulations, industry standards, and company policies.
- Stay informed about changes in regulations that may impact operations.
- Implement and leverage technology solutions to enhance operational efficiency.
- Stay abreast of technological advancements relevant to the industry.
- Collaborate with executive leadership to contribute to the development of the overall company strategy.
- Identify opportunities for process improvement, efficiency gains, and cost reduction.
- Implement and oversee operational best practices to enhance overall productivity.
- Lead and manage the operations team, providing clear direction, setting performance expectations, and fostering a positive work culture.
- Recruit, train, and develop staff to ensure a skilled and motivated team.
- Allocate resources effectively, including human resources, equipment, and materials, to meet operational goals.
- Optimize resource utilization to ensure cost-effectiveness.
Sr. Manager Finance & Administration - Society for Empowering Human Resource, Quetta - Quetta
(2013-08 - 2020-01)
Streamlined and supervised operations of the procurement process and utilized strong leadership and managerial competencies to select, mentor, guide, supervise, and train procurement staff to improve efficiency. Led the creation and evaluation of solicitation documents, proposals, offers, and bids by internal policy and external local, state, and federal regulations while selecting the best supplier. Led evaluations of procurement staff for review and approval of Executive Director and incorporated best practices and market research into procurement practices to obtain the possible price.
- Achieved work objectives by guiding and appraising staff projects and delivering high-level technical/administrative guidance on work requirements and methods.
- Created and revised documents to ensure procurement of all supplies, equipment, and services for the Authority, while following compliance with procurement policy and procedures manual and applicable federal and state laws.
- Forged long-term relationships by coordinating with external agencies like banks, advisers, and auditors to meet deadlines by executing various processes, systems, functions, and timelines.
- Designed bid standards and procurement documents and recommended policies to secure bids and contracts for the purchase and lease of materials and to ensure success and compliance of all procurement-related activities.
- Formulated and retained records of authority contracts for goods and services, documented procurements from origination, and audited all invoices while compliance with contract terms and supervises contract closeout.
IT Coordinator - ED-LINKS (American Institute of Research (USAID funded project)), Islamabad - Islamabad
(2012-04 - 2012-10)
- Supervised MS server performance by conducting run routine server diagnostic tests, performing system backups and cluster failovers.
- Directed network of the organization and deployed active directory and ISA, Active Directory, ISA Server 2006, DNS, DHCP, Black Berry, and Exchange server.
- Configured Outlook/Exchange in full client and OWA, examined exchange message queues and resolved non-deliveries issues in a timely manner.
- Generated user accounts and mailboxes, performed message tracking and record status in daily operations log, and presented input into IRM/MSO/EML/NCC SOPs.
- Oversaw Exchange 2008/2010, Windows 2003/2008 servers, and outlook clients, including network configurations, file and printer sharing, and Exchange server backup and recovery.
- Designed databases and IT infrastructure, deployed online HR software, inventory control system, and servers of district offices, and executed security policies for the organization.
- Designed training manuals, managed Symantec Backup Exec network backup for backup, and presented IT training to the end users in a timely manner.
Sr. Officer Admin/IT - Helpage International, Islamabad - Islamabad
(2011-04 - 2012-03)
- Produced and reviewed transactions for adequate specifications and scope of work, proper descriptions and completeness of information.
- Generated right solicitation document, including invitations for bids, requests for proposals, request for information and prequalification, creating purchase orders, evaluating bids and making awards.
- Established and devised procedures for procurement in accordance with donor requirements and HAI procedures.
- Strengthened relationships with major suppliers and service providers to uphold records of all purchases and distributions in accordance with donor and HAI requirements.
- Offered first-rate support to the management in creating, retaining, and distributing site and inventory list and record of items received from Islamabad/sites on monthly basis with Logs/Admin higher ups.
- Received all items according to delivery notes and distribution within timeframe while maintaining record of the distribution.
- Produced warehousing and stock management including stock movement reports and supervised HAI premises, such as formation and negotiation of contracts with the landlords.
- Built synergies with vendors to identify and resolve contractual problems while gaining knowledge of the products, sources, prices, marketing practices.
- Directed and upheld all office equipment through coordination with contractors and service providers to assure efficient and cost effective serving and repairs of all equipment in the office.
- Prepared visa letters for visiting expatriate staff, and responsible for preparing all relevant official documents and organizing boarding, lodging, and security briefings for visitors.
- Led pre/bid/proposal conferences and preliminary review of bids and proposals and created award packages to secure the necessary approvals and consents depending on the procurement type and threshold.
- Led in-depth research, benchmarking, and trend analysis regarding changes that occur in marketplace of assigned portfolio and prepared a thorough and comprehensive award file with all supporting documents.
- Organized and retained reports on the implementation of monthly purchasing and distribution plans and budgets for HelpAge Internationals and partners work in your district / Head office.
- Established stock control distribution plan and fulfilled the objectives of HelpAge International in Pakistan and the South Asia region through liaison with Senior Programme Manager and Field officers.
- Organized purchase of all distribution materials, office equipment, and supplies as approved within budgets and in accordance with established HAI procurement procedures.
Director ICT (BS-19) - Ministry of Foreign Affairs, Islamabad - Islamabad
(2006-01 - 2011-03)
- Designed close ended network and Application server for Foreign Minister and Secretary Offices and executed security policies and video conferencing system with President Office, Prime Minister Office, Governors offices, and Ministry of Foreign Affairs.
- Led the development of web portal for Ministry and Pakistan Missions Aboard and connected different organizations with RAS in WAN.
- Managed procurement of the 7.8M rupees IT equipment and servers in the Ministry and 114 missions in the world, while fulfilling needs of the Ministry.
- Played an integral role as a focal person of the procurement committee and Ministry of Foreign Affairs in National Level Meetings and established VPN connectivity for 114 Pakistan Missions Aboard.
- Created local and wide area network for SECDiv of the Ministry with more than 300 clients and administered web portal and help desk support team.
