Area Operations Manager - Broadway Pizza Pakistan - Lahore Region
General Manager and Acting Area Manager - Papa John's Pizza International Pizza
(2019-01-13)
General Manager - California Pizza
(2018-10-23)
Shift Manager, Assistant Manager, Unit General Manager (UGM) - Dominos
(2015-02-10 - 2017-09-15)
Promoted to assistant manager on 10-April-2015. Promoted to UGM (unit general manager) on 01-May-2016.
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
- Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards
- Assist other staff members to complete opening, closing and prep lists
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Make employment and termination decisions consistent with General Manager guidelines for approval or review and with their prior consent
- Fill in where needed to ensure guest service standards and efficient operations
- Continually strive to develop your staff in all areas of managerial and professional development
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
Shift Manager - NATO ISAF American Base - Pizza Hut and Burger King - Kabul, Afghanistan
(2013-02-15 - 2015-12-14)
Moved to Afghanistan NATO ISAF American Base Pizza Hut and Burger King. Also moved to London as a Shift Manager.
- Ensuring each and every guest receives a great experience each and every time
- Ensuring Pizza Hut's high brand standards and procedures are delivered on each and every shift
- Inspiring and coaching Guest Servers and Pizza Chefs/Kitchen Assistants to consistently deliver excellent guest experience
- Being part of a 'one restaurant one team mindset'
- Passionate and committed to achieving great business results within a target-driven environment where you will be accountable for your shifts performance
- All Health and Safety/Food Hygiene Regulations are adhered to
Kitchen Assistant, Shift Supervisor, Trainee Manager, Assistant General Manager - Pizza Hut - Sea View Branch
(2002-09-07 - 2013-01-10)
Joined Pizza Hut as a K. Asst on 07 Sep-2002. Promoted to shift Supervisor on 01-JAN-2010. Promoted to Trainee Manager on 01 JUN-2012. Promoted to Assistant General Manager on 01 JAN-2013. Also 06 months Experience of Restaurant General Manager due to unavailability in Sea View Branch Pizza Hut.
- Leader Ship: Manage shift with leadership qualities and Motivates employees to build teams
- Coordination: Work in coordination with Assistant Restaurant General Manager/Restaurant General Manager to simulate various issues
- Customer Focus: Focus on customer and aware of the importance of customer needs. Ensure delivery of quality service to customers and Timely resolution of customer queries
- Teamwork: Effective as a team member and assist other staff
- Communication: communicate with others verbally and in written form
- Planning & Organizing: Plans ahead and demonstrates good personal organization
- Time Management: Efficient management of time on the job
- Initiative: Come up with ideas to improve business and work practices were opportunity areas
