Asst. Manager Technical/Sale (corporate) - Comsats ISP provider company
Have worked in Comsats internet service provider company as a Asst.manager Technical/sale
Customer Support Executive - PTCL
Have work experience in ptcl broad band Data center as a CSE. My work responsibilities to Create profile bandwidth, data rate, traffic and trouble shoot different services for high speed broad band internet services on MSAG (Multi services Access gateway), MSAN (Multi service Access network), ONU (optical network unit) and hybrid MSAG. Also entertain field staff for support through telephone call and via mails.
TPI (Tripple Play Installer) - PTCL (Pakistan Telecommunication)
(2017-01 - 2017-08)
Have worked in PTCL pakistan telecommunication as a TPI. Tripple play installer.
- PSTN Line: Install new line trough copper from Ptcl exchange or MSAG (Multiservices Access Gate way) on customer permissis and diagnose and rectify Faults as per customer complain.
- DSL Services: Install and configuration different types of DSL modem (Digital subscriber line) and rectify dsl faults as per customer complain such as slow browsing, net disconnection, data rate issue.
- IPTV Set top BOX: Install IPTV Set top box just like Zte and huawei and configuration smart Tv services and diagnose and rectify faults as per client complain.
BSS Transmission Engineer - WORLD CALL TELECOM Ltd. (An Oman Tel COMPANY, Wireless Local Loop CDMA)
(2007-10 - 2016-11)
Have worked as a BSS Transmission Engineer in Access Operation Department in World call Communication Pvt. Ltd. in Wireless Local Loop (WLL) - Access Network Department (BSS).
- Look after all issues to E1, s Faults, Transmission issues e.g. Microwave ODU (NEC and Huawei) and IDU (NEC and Huawei) faults.
- Diagnose and rectify all BTS related issues e.g. configuration of different types of Cards BCKM, BCIM, CCPM, CECM, also reconfigure on site due to faulty card.
- New E1 installation from Metro 500 and OSN 1500 (Fiber equipment) to Microwave link.
- Planning and installation of new links on fiber and microwave link.
- Diagnose and rectify all media issues e.g. OSN 1500, Metro 500 (Fiber equipment), NEC, Huawei RTN 610 and 620 microwave link issues.
- Diagnose and rectify different types of power issue related BTS and rectifier.
- Generate different types of Technical Reports and maintain Network Tree Sheet and email it to our concerned heads on daily or weekly basis.
- Work and configure NEC IDU, 4E1, 8E1, 16E1 for Microwave link.
- Work and configure RTN 610, 620 (Huawei) for Microwave link.
- Rectification of Media faults from PTCL International Gateway Exchange & Domestic Gateway exchange.
- Troubleshoot all the transmission media issue like E1, Fiber.
- Perform site visits during the installation, commissioning and acceptance testing of the BTS, BSC and transmission systems in order to ensure that the quality standards given are fulfilled.
- Monitoring and Troubleshooting various BTS sites and rectification of faults like, transmission media faults, environmental media faults etc.
- Patching E1's from one end to another end.
- Responsible for all technical issues regarding BTS and transmission (i.e. Commissioning, Testing and Maintenance).
- Worked on T2000 (NMS) (Metro 500 and OSN 1500).
- Create new services optically to electrically depend on our media requirement on fiber on T2000 and U2000.
- Monitoring of fiber ring and different types of alarm.
- Worked on Huawei BTS 3606a, BTS 3606ae.
- Diagnose and rectify different types of BTS Card faults e.g. BCKM, CECM (EVDO Card), CCPM (Ix Card), and BCIM (Media Card).
- Configuration BCKM card on site.
- Diagnose and rectify BTS power issues on site.
- Check and rectify RSSI and VSWR issue from BTS site.
- Work on NEC microwave link install and rectification of faults.
- Work on Huawei 610 (1+0) and huawei 620 (1+1).
- Install new links for media requirement.
Customer Service Coordinator - WORLD CALL TELECOM Ltd.
(2007-10 - 2016-11)
Work in world call customer service center as a coordinator.
- Entertain and satisfied high per clients.
- Monitoring Clients complains on CRM.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Computer Hardware Repair & Maintenance (Level 1) - WORLD CALL TELECOM Ltd.
(2007-10 - 2016-11)
- Installation all type of hardware's in computer i.e. mother board, Ram, processor, power supply, Hard disk.
- Diagnose fault and rectify or replace hardware parts (level one).
Computer Software installations and Networking - WORLD CALL TELECOM Ltd.
(2007-10 - 2016-11)
- Installation all types of windows i.e. windows xp, windows servers, windows 7.
- Formatting and make partition windows if software corrupt.
- Installation all types of antivirus i.e. Nod32, Avast Free Antivirus, Avg Antivirus Free, Panda Cloud Antivirus, King soft Antivirus.
- Diagnose and rectify virus through anti virus.
- Configuration of routers and switches.
Sr. Supervisor - World Call Payphone Limited
(1997-09 - 2007-10)
Worked as a Sr. Supervisor in World call Communication Pvt. Ltd. in PAYPHONE SMART CARD department.
- Set maintenance of all Payphone Sets.
- Installation of LPU System in different PTCL exchanges.
- Laying the Cable (50, 100, 128, 150, 200) paired PCM to MDF in different Pakistan Telecommunication exchanges.
- Rectify the external and internal line & LPU faults from different exchange.
