Syed Raheel

Tech-savvy professional with a Bachelor of Science degree and hands-on experience in diagnosing and resolving complex hardware, software, and network issues. Adept at communicating technical information clearly to users of diverse backgrounds, aiming to utilize my problem-solving skills and technical knowledge to drive effective IT solutions in a dynamic environment.

Mobile Sales Promoter at Oppo Mobile (2018-01 – 2019-12)

• Demonstrated product features and benefits to customers, enhancing their understanding and increasing purchase likelihood

Customer Support at OPPO Mobile (2021-03 – 2021-12)

• Troubleshoot product or service issues, documenting steps taken and resolutions in CRM systems

Technical Support at Samsung Electronics (2022-01 – 2022-11)

• Analyzed customer-reported issues and implemented effective solutions to improve device performance and user experience.

Technical Support at Redmi Mobile (2023-01 – 2023-12)

• Provided first-level technical support to customers, troubleshooting hardware and software issues for mobile devices.

Branch Manager at Samsung Electronics (2024-01 – 2024-12)

• Led a team of branch employees to achieve sales targets and provide excellent customer service, fostering a positive and productive work environment.

Bachelor of Science – INDUS UNIVERSITY (2015-01 – 2018-01)