Syeda Fatima Zehra

Experienced and enthusiastic, Customer Journey Expert and Certified Six Sigma Black belt seeking opportunities in business process improvement space. Solution-oriented, performance-driven Consultant with comprehensive achievements in end-to-end diagnostics, process improvement environments. Leverage business acumen across diverse cultures and strategic business units and enhancing customer experiences.

Oct 2019 -To Date Manager Digital Transformation, Digital Transformation & Innovation, Meezan Bank LTD.

Oct 2018 -Sep 2019 Manager Banking Conduct, Service Quality, Meezan Bank LTD.

Mar 2017 -Sep 2018 Service Quality Analyst, Service Quality, Meezan Bank LTD.

Sep 2013 -Feb 2017 Area Service Quality Manager, Service Quality, Meezan Bank LTD.

Aug 2010 -Aug 2013 Service Quality Coordinator, Service Quality, Meezan Bank LTD.

May 2007-Jul-2010 IT /Operation Officer, Credit Card Division Askari Bank LTD

Sep 2002 - Oct 2003 HR & Admin officer, XORBIX TECHNOLOGIES INC.

• Lean Six Sigma Black Belt from SQI International, November-2022
• Workshop on Designed Thinking by AUC, Mr.

Asad Ullah Chaudhry

August-2022

• Certified from IBP on “SBP’s CGHM Review,” by Ms.

Sundas

Saleem-2019

• Certificate of participation at IBP on “CAF Review 2018 Readiness Workshop”, by Ms.

Sundas

Saleem-2019

• Certificate of participation at IBP on “Working with Advance Excel & Power BI”-2019
• Certified from Meezan Bank on “Six Sigma Green Belt” By Mr.

Umer Mansoor Black

Belt from PIQC -2019

• Certified from IBP on “SPB’s Guidelines on Prohibited Banking Conduct,” by Ms.

Sundas

Saleem-2018

• Certified from IBP on “Latest SPB’s Guidelines on Call Center Management at Banks,” by Ms.

Sundas

Saleem-2018

• Attend workshop on Corporate Etiquette and Personal Grooming by Kanwal Akhter 2018
• Certified from IBP on “SPB’s Fair Treatment of Customer Framework Certification,” by Ms.

Sundas

Saleem-2017

• Certified from IBP on “SBP's Conduct Assessment Framework for Banks,” by Ms.

Sundas

Saleem 2017

• Certified Soft Skill Trainer (By Sohail Zandani).2017
• WIBCON-2016 (Women in Business & Leadership Conference).
• Consolidated Report Presentations.2017
• Strategic Recruitment & Selection (Talent Acquisition).2015
• How to win cooperation & influence others.2010
• IT Products of Askari Bank.2010