Customer Support Representative - JazzCash Campaign | Ibex Pakistan
(2022-11 - 2024-02)
- Managed high-volume inbound customer calls while maintaining a professional and positive communication style
- Identified customer needs and provided accurate information regarding banking products, services, and policies
- Resolved customer complaints efficiently, ensuring high levels of customer satisfaction
- Maintained up-to-date knowledge of digital banking services to support customers effectively
Customer Service & Cashier Representative - Save Mart Rawalpindi
(2024-04 - 2024-12)
- Handled 100+ customer interactions daily, resolving queries and complaints in a timely manner
- Improved customer satisfaction by following structured service protocols and complaint resolution techniques
- Assisted in onboarding and training new employees to maintain service quality standards
- Ensured accurate documentation of customer interactions using CRM systems
- Handled cash, credit card, and digital payment transactions accurately and efficiently.
- Maintained cash register and ensured proper balance at the beginning and end of each shift.
- Processed customer purchases and issued receipts in a timely manner.
- Assisted customers with billing inquiries, refunds, exchanges, and payment-related issues.
Customer Relationship Officer - EasyPaisa Digital Bank
(2025-01 - 2025-10)
- Managed high-volume inbound customer calls while maintaining a professional and positive communication style
- Identified customer needs and provided accurate information regarding banking products, services, and policies
- Resolved customer complaints efficiently, ensuring high levels of customer satisfaction
- Maintained up-to-date knowledge of digital banking services to support customers effectively
Customer Support Representative - Wapda Campaign | Ufone Cops Office
(2025-11)
- Engaged with customers to promote WAPDA services and provide accurate billing information
- Resolved customer complaints efficiently while maintaining service quality standards
- Recorded and managed customer data to support operational efficiency
