Usman Sarfraz

Motivated and adaptable BS Computer Science graduate with strong communication, problem-solving, and customer service skills. Experienced in handling customer inquiries, managing online seller accounts, and building positive client relationships through a professional and customer-focused approach. A quick learner with a strong work ethic, eager to contribute to organizational success while continuously developing new skills and growing in a challenging professional environment.

Customer Service Representative - Call Center

(2023-01 - 2023-07)

• Handled inbound and outbound customer interactions professionally.
• Resolved customer inquiries and complaints while maintaining high customer satisfaction.
• Provided product and service information and ensured timely issue resolution.

Etsy & eBay Account Manager - Client Account Management

(2024-01 - 2026-03)

• Managed Etsy and eBay stores for multiple clients, ensuring smooth day-to-day operations.
• Created, updated, and optimized product listings to improve visibility and sales performance.
• Processed customer orders, monitored shipments, and handled returns and refunds.
• Responded to customer inquiries and resolved issues promptly while maintaining excellent customer satisfaction.
• Monitored store performance and ensured compliance with marketplace policies and quality standards.

Bachelor of Science - Computer Science - GPGC MANDIA | AUST University (2022 - 2026)

Intermediate - ICS - APSACS | PMA KAKUL (2019 - 2021)

Matric - Science - Minhaj-Ul-Quran Model School | NawanShehr (2016 - 2018)