Tariq Kamal

Seeking a career with a suitable job according to my qualification and ability, which will provide me the platform for becoming a Well-recognize professional attaining prestige and pride for the organization and myself. Where I can polish as a team player who has the ability to work independently.

Support Engineer - EfroTech-TimeTrax - Lahore

(2022-06)

• Provide technical support to clients, assisting with software-related issues and user understanding.
• Identify and troubleshoot bugs, ensuring timely resolution through proper documentation.
• Conduct software testing to verify accurate functionality and compliance with client requirements.
• Develop and implement scenarios for testing and bug resolution to improve system efficiency.
• Report daily tasks and software issues in TMS (Task Management System) for streamlined workflow.
• Collaborate with the development team to suggest improvements and report critical software defects.
• Conduct system training sessions for end-users to enhance product usability and effectiveness.
• Assist in software deployment and updates, ensuring minimal disruptions to client operations.
• Work on performance testing to ensure system stability and reliability under various conditions.
• Provide post-implementation support for clients, addressing concerns and guiding users.
• Participate in internal audits and compliance checks to ensure software integrity.
• Handle escalations and coordinate with senior management for critical issues.
• Assist in creating reports and insights based on customer feedback and recurring issues to enhance software usability.

Support Engineer - Semantech Group - Lahore

• Software Quality Assurance (Manual Testing).
• Domain Knowledge of ERP Modules
• Domain Knowledge of Hospital Management Information System Modules (Admin, HRM, Finance, Emergency, OPD, Clinic, IPD, LIMS, RIMS, Nursing, Doctor, OT, Pharmacy).

MSCS - Computer Science - University of Central Punjab (2016)