Tayyab Hassan

Customer Support and KYC professional with 2+ years of experience across fintech, international ecommerce, and customer service operations. Experienced in supporting Revolut Bank customers through live chat while performing Know Your Customer (KYC) verification, identity and address validation, and ensuring compliance with AML and regulatory requirements. Previously supported customers across multiple European markets for an international e-commerce company, resolving inquiries related to orders, payments, deliveries, and account issues while consistently meeting quality and productivity KPIs.

Recognized for maintaining excellent customer satisfaction through strong communication, problem-solving, and attention to detail. Passionate about delivering exceptional customer experiences while ensuring compliance, operational accuracy, and continuous process improvement.

KYC Support Agent at Mindbridge – Revolut (2026-03 – 2026-08)

• Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for customer onboarding and high-risk accounts, ensuring compliance with KYC, AML, and regulatory requirements.
• Verified customer identity, proof of address, and right-to-reside documentation while resolving verification issues to facilitate secure account onboarding.
• Assisted customers through live chat with account verification, periodic reviews, cross-border account migrations, and account closure requests while maintaining a 90%+ First Contact Resolution (FCR) rate.
• Consistently achieved Average Handling Time (AHT), quality assurance, and productivity KPIs while delivering accurate, customer-focused support.
• Managed 4 concurrent active chats and up to 7 total conversations, efficiently prioritizing active and snoozed interactions to maximize productivity and service quality.
• Maintained accurate case documentation, safeguarded sensitive customer data, and collaborated with compliance and operations teams to ensure regulatory compliance and seamless customer experiences.

Chat Support Agent at TriVA Global – Loft25.com (2024-03 – 2026-02)

• Provided customer support across multiple e-commerce platforms, including Amazon, Bol.com, ManoMano, Cdiscount, and Shopify, assisting customers via email and live chat.
• Managed end-to-end order support, including order tracking, returns, refunds, cancellations, warranty claims, replacements, and payment-related inquiries, ensuring timely and satisfactory resolutions.
• Collaborated with logistics, warehouse, and marketplace teams to resolve shipping delays, delivery issues, inventory discrepancies, and customer escalations while maintaining accurate case documentation.
• Built strong customer relationships by delivering professional, solution-oriented support, ensuring a seamless post-purchase experience and improving overall customer satisfaction.

Teacher at Dar-Us-Salam Boys High School (2022-09 – 2024-03)

• Planned and delivered engaging Physics lessons, simplifying complex concepts to improve student understanding and academic performance.

BS in Physics – GC University Faisalabad (2018 – 2022)

Fsc in Pre-engineering – Quaid-e-Azam College, Gojra (2016 – 2018)

Matriculation – Dar-Us-Salam Boys High School, Gojra (2014 – 2016)