Tayyaba Azhar

A highly organized, detail-oriented, and customer-focused professional with 1+ years of hands-on experience in Virtual Assistance, Customer Care, and E-commerce Store Management (Daraz). Highly proficient in MS Office suite—specifically MS Excel, MS Word, Google Spreadsheets, and Data Entry operations. Exceptional bilingual communicator in English and Urdu, skilled in resolving customer queries, managing store workflows, de-escalating conflicts, and maintaining precise administrative documentation.

Virtual Assistant & Customer Support Specialist - Remote / Freelance

1 Year Experience

• Provided prompt customer care, live chat support, and email responses in both English and Urdu with high resolution efficiency.
• Utilized MS Excel and Google Spreadsheets to organize client records, perform accurate data entry, track leads, and build administrative reports.
• Handled challenging customer inquiries with patience, empathy, and professional de-escalation techniques.
• Drafted formal email correspondence, client documents, and office reports using MS Word.

E-Commerce & Daraz Store Manager - Daraz Platform Operations

• Managed daily Daraz Seller Center operations, including product listing, pricing updates, and stock inventory tracking.
• Handled customer chat inquiries, buyer reviews, and order fulfillment tracking in English and Urdu to ensure high seller ratings.
• Maintained structured sales databases and inventory tracking spreadsheets using MS Excel.

Diploma - Information Technology (IT) - Aptech Computer Education, Karachi

Intermediate - Pre-Engineering - Khurshid Girls Government College, Karachi (2019)

Matriculation (SSC) - Green Land Grammar School (2016)