Muhammad Saad Uddin

IT Support Specialist with 2+ years of experience in troubleshooting, system maintenance, and network support. Basic knowledge of CCTV systems and surveillance monitoring. Skilled in resolving technical issues and providing efficient customer support.

IT Support - Together NGO - Karachi, Pakistan

(2025-04)

• Provide day-to-day hardware and software troubleshooting support across the organization.
• Handle front-end operations on in-house database systems.
• Update database, including adding new companies and campaigns as per HOS instructions.
• Allocate data to the sales team as per Head of Sales instructions.
• Perform routine checks and resolve basic networking issues (LAN, connectivity, IP conflicts).
• Prepare regular reports and documentation for internal use.
• Maintain and update data with high accuracy using Microsoft Excel.
• Understand the database and its implications to find better solutions and improvements.

Information Technology Support - NexiaTech - Karachi, Pakistan

(2024-08 - 2025-04)

• Software installation.
• Diagnosing software or hardware issues.
• System monitoring and maintenance.
• Diagnosed and resolved hardware, software, and network issues efficiently
• Resolving network issues.
• Repairing hardware.
• Implement backup and recovery protocols.
• Purchasing hardware and software.
• Windows new profile setup.
• Windows network diagnostics.

Information Technology Officer - Allied Axiom Chemical Pvt Ltd - Karachi, Pakistan

(2022-01 - 2024-04)

• Keep computer systems running smoothly to ensure maximum benefits for users.
• Install and configure computer hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions to set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Set up new users' accounts and profiles and manage password issues.

2 year ADP BBA - Newports Institute of Communications and Economics (Main Campus) (2025-01)

Intermediate Commerce - Commerce - Govt.

Degree Boys College

Gulistan-e-Jauhar (2018-05 - 2023-03)

3 Years Diploma ACCP - Aptech Software Engineering (2016-04 - 2019-05)

Computer Science - Everest Junior High School (2005-12 - 2015-04)