Technical Sheraz

Detail-oriented E-Commerce Operations Executive with hands-on experience in Shopify order management, order verification, fulfillment coordination, courier booking, COD and paid-parcel processing, and Excel-based operational reporting. Experienced with Shopify CSV exports, Pivot Tables, packing-list preparation, and courier workflows involving Leopard, M&P, and PostEx. Also holds field sales experience with PTCL and a BSIT degree, with developing skills in Python and automation.

E-Commerce Operations Executive - Falcon Packages - Gujranwala

(2026-05)

• Manage daily e-commerce order processing and fulfillment operations through Shopify.
• Extract and process unfulfilled orders and prepare order information for packing and dispatch.
• Verify customer details, shipping addresses, order notes, product quantities, removed items, duplicate orders, and order history before booking.
• Prepare packing lists using Shopify CSV exports and Microsoft Excel Pivot Tables for the packing team.
• Coordinate with packing staff to support accurate order preparation and fulfillment.
• Handle courier booking workflows through Leopard, M&P;, and PostEx integrations, including automated and manual bookings.
• Process COD and paid-parcel workflows and verify appropriate courier/service selection.
• Check parcel weights and apply weight-based courier booking rules before dispatch.
• Perform final order and booking checks to reduce incorrect shipments, booking failures, and operational errors.
• Assist with returns-related verification and customer/order history checks.

Field Sales Associate (FSA) - PTCL - Gujranwala

(2024 - 2026)

• Promoted PTCL products and services through field-based customer visits and direct sales activities.
• Generated leads, engaged prospective customers, and converted qualified prospects into customers.
• Maintained customer information and sales records and followed up with prospective customers.
• Worked toward monthly sales targets while supporting customer service and relationship management.
• Coordinated with team members and supervisors to meet sales objectives.

Bachelor of Science in Information Technology (BSIT) - Information Technology - Virtual University of Pakistan (2025)

Bachelor of Science (BSc) - University of the Punjab, Lahore (2021)

Intermediate in Computer Science (ICS) - Computer Science - BISE Gujranwala (2019)

Matriculation - BISE Gujranwala (2017)