Ubaid Qureshi

IT Support professional with over 10 years of experience delivering rapid-response Tier-1 and Tier-2 technical support. Specialized in troubleshooting complex hardware, software, and network infrastructure across Windows, Linux, and macOS platforms.

Executive IT Support at Creative Chaos (Stack Labs Private Limited) (2019-01 – Present)

• Managed comprehensive Tier-1 and Tier-2 technical support for a 180+ user environment across Windows, Linux, and macOS.
• Accelerated ticket resolution by executing multi-channel support (Slack, email, in-person), effectively closing an average of 200+ complex technical tickets monthly and drastically reducing system downtime.
• Step-by-step diagnostic interventions for critical software, hardware, and network connectivity failures.
• Engineered complex data extraction and cleanup workflows using advanced Excel functions.

Executive IT Support at Kingdom Vision (2017-01 – 2019-01)

• Secured network reliability for 50+ end-users by proactively diagnosing and resolving complex IP, routing, and manageable switch bottlenecks.
• Directed hands-on technical training initiatives for 50+ staff members, successfully elevating organizational tech literacy and driving a 30% reduction in recurring Level-1 helpdesk tickets.
• Executed comprehensive lifecycle management and hardware diagnostics for enterprise desktops, laptops, and peripheral devices, extending equipment lifespan and preventing operational failures.

Executive IT Support at wi-tribe Pakistan Limited (HRSG Outsourcing) (2015-01 – 2017-01)

• Spearheaded a high-volume technical support queue, serving as the decisive first point of contact for rapid fault identification and resolution in a high-pressure corporate setting.
• Installed, configured, and standardized Windows OS and essential office productivity suites across the corporate infrastructure, ensuring optimal baseline performance.

Bachelor of Commerce – University of Karachi (2013-01)

Higher Secondary Certificate in Commerce – Board of Intermediate Education Karachi (2008-01)

Secondary School Certificate in Computer Science – Board of Secondary Education Karachi (2003-01)