Umair Iqbal

Supervising and guiding a large IT Network to ensure that 100% of deliverables were met before assigned task deadlines.

Installation, configuration & maintain MS Windows workstation and LAN environment, MS Windows Server, Active Directory, Mail Daemon.

Installing and configuring computer hardware operating systems and applications at 3x Warehouses & 5x Sales Regional Offices North & Central Zone.

Providing online technical support through Team Viewer.

Monitoring and maintaining computer systems and networks.

Talking staff/clients through a series of actions, either face to face or over the telephone.

Troubleshooting system and network problems and diagnosing and solving

Hardware/software faults.

Providing Timely solutions to ensure smooth running of all software applications.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications.

Setting up new users’ accounts and profiles and dealing with password issues.

Working continuously on a task until completion.

To take backup of data from all departments network drives on monthly basis.

Rapidly establishing a good working relationship with other professionals

(software developers).

Testing and evaluating new technology.

Strong troubleshooting and self-motivation skills.

Handling the most complex technical problems escalated to me by other team members, resolving 84% of issues within three hours

Answering technical queries from clients

Providing support to the users via remote desktop, email and physically

Upgrading software and hardware & also dealing with printers/scanners

Providing support to the users via remote desktop, email and physically

Leadership abilities like giving demonstrations, training to motivate teams.

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