Umama Mubeen

Customer Service Professional dedicated to providing high-touch support and fostering positive client relationships. Recognized for excellence in conflict de-escalation and active listening. A quick learner with a "people-first" mindset, skilled at identifying customer needs and providing tailored solutions that drive retention and positive word-of-mouth.

Independent Travel Manager - Dreamport - Remote

(2025-11 - 2026-03)

• Handled flights booking for clients based in USA & Canada, Offering flexible available dates tailored at their requirements.
• Addressed clients queries and provided assistance to travelers globally, ensuring a seamless experience.

Customer Support Specialist - Mindtickle - Remote

(2025-01 - 2025-10)

• Enabled corporate learning and engagement through gamified training by handling day to day customer queries regarding software products.
• Respond rapidly to customer queries and drive issues to resolution.

Customer Care Specialist - Etisalat (UAE) - On-site

(2023-02 - 2024-12)

• Worked as a customer service representative with channeled partners of etisalat, handling customer queries regarding internet connections, solving problems and providing chat support 24/7.
• Solved customer problems over the phone which involved talking to customers for more than 6 hours.

Virtual Sales Assistance - Amazon - Remote

(2021-03 - 2023-12)

• Worked as a Sales Assistant virtually with multiple international clients, managing their accounts, finances and building business reports with clear profit margins
• Provided Power Bi dashboard for sales performance on monthly bases.

Bachelor of Doctor of Physical therapy - Physical therapy - University of Lahore (2020-01 - 2026-02)

Matriculations - The Educators (2015-01 - 2017-01)