Lal Muhammad

Result-driven and tech-savvy Customer Service and Lead Generation Specialist with professional experience managing high-volume outbound campaigns and international customer accounts. Possesses a unique blend of financial understanding from a Commerce background and advanced technical problem-solving skills from a Software Engineering diploma. Proven ability to handle high-pressure environments, resolve complex customer queries, and quickly master digital systems and corporate databases.

Outbound Lead Generation Specialist - hello international marketing solution

(2023-01 - 2025-01)

• Managed international B2B and B2C outbound campaigns (including specialized campaigns like Managed Service Provider / MSP lead generation), consistently meeting daily and weekly call targets.
• Built immediate rapport with global clients, successfully identifying pain points and qualifying high-value leads.
• Resolved customer objections and complaints calmly and professionally, turning negative interactions into positive outcomes.
• Utilized complex CRM software and database tools efficiently to log data, track client histories, and maintain data integrity.

Diploma of Associate Engineering (DAE) - Software Engineering - Aptech metro star gate

Intermediate (HSSC) - Commerce - Govt boys degree collage (2024-01 - 2025-01)