Umar Farooq

Sales Specialist at Fastest Sales (2023-08 – 2023-12)

Chat-based sales specialist focused on closing successful deals and building client trust.

Closed 30+ successful sales within four months through chat-based selling.
Built trust with clients by delivering excellent product knowledge.
Successfully sold logos to businesses and virtual art.
Gained experience in cold reaching and lead generation.
Trained and mentored a team of fresh sales representatives in chat-based selling.
Ensured smooth workflow by monitoring progress and providing feedback.
Learned to balance individual sales performance with team success.

Team Lead at Pixel Punk Solution (2024-01 – 2024-09)

Team leadership role focused on training, mentoring, and managing sales representatives in chat-based selling environment.

Trained and mentored a team of fresh sales representatives in chat-based selling.
Ensured smooth workflow by monitoring progress and providing feedback.
Learned to balance individual sales performance with team success.

Freelance Sales Support Professional at Freelance (2024-09 – Present)

Freelance sales support professional handling multiple projects in chat-based sales with focus on customer satisfaction.

Successfully handled multiple freelance projects in chat-based sales.
Enhanced communication and negotiation skills through direct client interactions.

Customer Service Representative at Smartbrains technologies PVT. LDT (2025-10 – 2025-12)

Outbound customer service representative for ACA health insurance enrollment with focus on objection handling and customer trust.

Conducted high-volume outbound calls to U.S. customers to educate and enroll them in ACA (Affordable Care Act) health insurance plans.
Successfully handled objections and eligibility concerns, improving customer trust.

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