Umar Fayyaz
Dynamic and results-driven professional with extensive experience in Sales, Customer Support, and Business Development
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About
Dynamic and results-driven professional with extensive experience in Sales, Customer Support, and Business Development.
Adept at crafting strategic marketing plans, providing exceptional customer support, and driving revenue growth.
Seeking a challenging position to leverage my expertise in Sales Strategies, Customer Support, and Business Development to contribute to a forward-thinking company's growth and success.
Experience
Technical Support Specialist | Email Support – SaaS at Supportics (2025-10 – 2026-06)
Served as a Technical Support Specialist at "Supportics", playing a crucial role in customer satisfaction, profitability and company's growth.
- Provided technical support for SaaS platforms
- Troubleshoot software, and configuration issues
- Assisted users with product setup, and onboarding
- Maintained accurate tickets in CRM/helpdesk systems
- Managed high email volumes while meeting SLA targets
- Escalated complex issues to developer teams
Customer Support Specialist | Walmart at Ibex Global (2025-06 – 2025-10)
Served as a Customer Support Specialist at "Ibex Global", playing a crucial role in customer satisfaction, profitability and company's growth.
- Maintaining Composure and Calm Demeanor
- Troubleshooting Issues
- Providing Product Information
- Maintaining Records
- Improving Customer Satisfaction
- Handling High Call Volumes
Customer Support Representative | Insurance at Global Resource Services (2024-07 – 2025-05)
Served as a Customer Support Representative at "Global Resource Services", playing a crucial role in customer satisfaction, profitability and company's growth.
- Onboarding New Clients
- Resolving Claims
- Maintaining Records
Business Development Executive at BPO Solutions (2023-05 – 2024-07)
Served as a "Business Development Executive" at "BPO Solutions", and played a crucial role in driving the company's growth and profitability.
- Identifying New Business Opportunities
- Building and Maintaining Client Relationships
- Developing and Executing Strategic Plans
- Negotiating Contracts
- Controlling Expense
- Collaboration on product development
Education
ICs Physics in Physics – Govt. Graduate College Gulberg (2024-07)
Matriculation – Cantt Grammar School (2022-04 – 2024-04)
