Waseem Anwar

Results-driven Front Desk Clerk/Accounts Officer with 10+ years of experience in customer service, accounts management, and office administration. Skilled in ERP systems (MAXIMO & SAP B1), data entry, and reporting using Microsoft Office 365. Strong background in handling receivables & payables, bank reconciliations, and sales. Proven ability to streamline operations, enhance customer satisfaction, and optimize workflow efficiency.

Front Desk Clerk at Transguard Group LLC (2021-05 – Present)

• Manage front desk operations, ensuring excellent customer service and efficient workflow
• Utilize ERP System (MAXIMO) for data collection, work order management, and reporting
• Prepare, track, and maintain work orders and share final reports via Outlook with relevant departments
• Coordinate with different teams to ensure smooth execution of daily tasks

Ground Handling Staff at Transguard Group LLC (2020-02 – 2021-04)

• Loading and unloading baggage safely and efficiently
• Provided exceptional customer service to passengers and crew
• Coordinated baggage handling and logistics with relevant teams

Accounts Officer at Layyah Group Services (2016-11 – 2020-02)

• Managed accounts receivables & payables, ensuring accurate financial records using ERP System (SAP B1)
• Maintained ledgers, reconciliations, and bank statements, ensuring accuracy and compliance
• Finalized monthly salaries in collaboration with the HR department
• Prepared cover letters and bank letters for financial transactions
• Conducted outbound calls and generated sales leads for various products and services
• Provided excellent customer service and built strong client relationships
• Negotiated and closed deals, achieving sales targets consistently

Bachelor of Commerce in B.COM – Allama Iqbal Open University (2016-01 – 2016-12)