Umer Waheed

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Customer Care Executive - BSM Developers

(2025-01)

High-volume Operations professional with expertise in production handling and property file documentation. Currently processing 250+ monthly Transfer/Merger/Submissions cases for New Metro City Gujar Khan clients. Skilled in Project documentation, client counseling, and compliance. 98% client satisfaction with zero file mismatch record.

Internee at Mukhtar Poultry Lab - Mukhtar Feeds

(2024-02 - 2024-06)

• Postmortem Work: Did postmortem of 20+ broiler and breeder chicks daily. Checked organs, noted lesions, and identified cause of death
• Lab Testing: Tested cloacal and tracheal swabs for ND, IB, and IBD. Assisted with bacterial culture and antibiotic sensitivity tests
• Sample Handling: Collected blood, feces, and tissue samples. Followed proper storage and dispatch SOPs. Maintained 100% sample quality.
• Diagnosis Support: Reported symptoms and postmortem findings to vet doctor. Helped in 15+ cases to differentiate between ND and IBD
• Lab Safety: Followed BSL-2 lab safety rules, autoclave, disinfection, and PPE disposal.
• Record Keeping: Entered farm history, mortality %, and clinical signs in Excel. Prepared daily lab reports.

Internee in Sales and Marketing of Poultry Feed - Mukhtar Feeds

(2024-07 - 2024-08)

• Developed knowledge of poultry nutrition basics: FCR, feed formulations for broiler/layer/parent stock
• Improved negotiation and farmer communication skills by dealing directly with farm owners and feed dealers

Bachelors - Animal Sciences - The Islamia University of Bahawalpur (2024)