Umer Zahid

Motivated BBA graduate with hands on experience in accounting, customer support, and business operations. Skilled in maintaining financial records, handling customer communication, preparing order documentation, and supporting business operations. Currently working as a Customer Support Officer at Superior Fencing, handling order confirmations, mockups, and customer queries. Eager to grow professionally in an international environment and develop new skills.

Accountant - Finefit Industry Sialkot - Sialkot, Pakistan

(2024-04 - 2025-06)

• Maintained and updated financial records, ledgers, and cash flow statements under the supervision of Mr. Hafiz Farhan.
• Prepared and verified invoices, vouchers, and expense reports.
• Handled daily accounting entries, reconciled accounts, and ensured record accuracy.
• Assisted in preparing monthly financial summaries and budget reports.
• Managed petty cash transactions and maintained proper documentation of all payments.
• Supported data entry and reporting tasks using Microsoft Excel.
• Ensured confidentiality and accuracy in all financial documentation.

Accounting Assistant - Vital Private Limited - Sialkot, Pakistan

(2025-07 - 2025-08)

• Assisted the senior accountant in recording daily financial transactions and maintaining ledgers manually and on Excel.
• Prepared and verified invoices, vouchers, and receipts with supporting documents.
• Helped in preparing bank reconciliation and petty cash statements.
• Entered and organized accounting data.
• Supported in monthly closing activities and financial reporting under supervision.
• Gained practical experience in accounting procedures and office documentation.

Customer Service Representative - Superior Fencing - Sialkot, Pakistan

(2025-09 - 2026-06)

• Respond to customer inquiries and order related emails in a professional and timely manner.
• Confirm customer orders after verifying product details, color selections, and design mockups.
• Use CorelDRAW to fill color templates and prepare visual mockups for customer confirmation.
• Upload order information and related documents into company's accounting order management software.
• Coordinate with production and dispatch teams for accurate and timely order processing.
• Maintain customer records and assist in resolving order or delivery related issues.
• Continuously learning new software tools and improving communication and coordination skills.

Bachelor of Business Administration - Business, administration - Govt. Jinnah Islamia Graduate College Sialkot (2021-12 - 2025-09) Pakistan