Umera Alihassan

Detail-oriented and adaptable professional with an advanced academic background in Zoology and proven experience across retail management, customer sales, administrative coordination, and data management. Skilled in research, office management, multitasking, and client communication with a track record of streamlining operations and supporting organizational workflow. Seeking a growth-oriented role to leverage administrative, management, and research capabilities.

MANAGER at RETAIL BRAND

• Managed daily retail store operations, team scheduling, and customer service standards to maintain quality compliance.
• Monitored inventory levels, coordinated product restocks, and effectively resolved customer inquiries.
• Supervised sales staff to enhance product presentation and optimize customer satisfaction.

SALES EXECUTIVE at LOCAL BRAND SHOP

• Engaged with prospective buyers to analyze requirements, demonstrate products, and achieve recurring sales targets.
• Maintained visual merchandising standards and participated in periodic stock auditing processes.
• Built strong client relationships through effective communication and proactive conflict resolution.

DATA MANAGEMENT

• Maintained and organized digital records and data.
• Performed accurate data entry and regular record updates.
• Supported data organization and quick retrieval of information.

ASSISTANT COORDINATOR at EDUCATIONAL COLLEGE

• Assisted academic management in departmental scheduling, documentation, and record-keeping.
• Handled student administrative inquiries and supported senior leadership with operational communication.
• Maintained structured physical and digital files to ensure quick record retrieval.

MASTER OF PHILOSOPHY (M.Phil) in ZOOLOGY – University of Okara (2024)

BACHELOR OF SCIENCE (BS) in ZOOLOGY – University of Central Punjab (UCP), Lahore (2022)

INTERMEDIATE (F.Sc) – BISE Sahiwal (2018)

MATRICULATION – BISE Sahiwal (2016)