Usman Waheed

Dedicated and results-driven professional with over 2 years of experience in travel and Umrah services, customer support, and operations management. Skilled in visa processing, hotel and transport coordination, and delivering 24/7 client assistance. Backed by hands-on experience in supervisory roles, CSR operations, and field services. A multilingual communicator, fluent in English, Urdu, Punjabi, and Pashto, with a strong commitment to client satisfaction and operational excellence.

After Sales Executive - Lala Group of Companies - Islamabad

Travel & Umrah Services Agency

• Managed complete visa processing for Umrah clients, ensuring accurate documentation and timely approvals.
• Provided round-the-clock (24/7) customer support, handling client queries, complaints, and follow-ups professionally.
• Arranged hotel accommodations and transport management for Umrah travelers, ensuring smooth and comfortable journeys.
• Coordinated with hotels, and ground transport partners to deliver seamless end-to-end travel experiences.
• Maintained strong post-service client relationships to ensure satisfaction and encourage repeat business.

Customer Service Representative (CSR) - Ufone COPS Center

Cheezious Campaign

• Received and processed customer food orders accurately over the phone for the Cheezious campaign.
• Handled inbound customer calls, resolving product and service queries promptly and professionally.
• Maintained detailed order logs and customer interaction records for quality assurance and reporting.

Vaccinator - Covid-19 Vaccination Center - F9 Park, Islamabad

• Administered Covid-19 vaccines to community members in strict compliance with health and safety protocols.
• Maintained accurate vaccination records and ensured smooth patient flow throughout the center.

Supervisor - The Big Bun Theory - F-10 Markaz, Islamabad

Fast Food Restaurant

• Supervised daily restaurant operations, managed team performance, and upheld quality food service standards.
• Trained and mentored staff to maintain brand standards and improve overall customer experience.
• Resolved customer complaints promptly, ensuring a consistently positive dining environment.

Inside Agent — Route Operations Contract - SWVL

• Monitored and aligned drivers to their assigned routes to ensure punctual pick-up and drop-off services.
• Tracked vehicle movements in real time and coordinated with drivers to address route deviations immediately.

Owner & Manager - Intense Hot Grill

Independent Restaurant

• Launched and managed an independent fast-food restaurant, overseeing operations, staffing, and inventory.
• Handled customer relations, food quality control, and vendor coordination daily.

Diploma - FSC Level in OTT - PMF (Pakistan Medical Foundation) (2022-01 - 2024-12)

Matric - Science - FBISE (Federal Board of Intermediate & Secondary Education) (2019-01 - 2021-12)