Mehwish Ali

I am a highly motivated and adaptable professional with a proven ability to excel in fast-paced and evolving environments. Dedicated to continuous personal and professional growth, I approach every challenge with strategic thinking and a strong problem-solving mindset. My exceptional communication, interpersonal, and teamwork skills enable me to build productive relationships, foster collaboration, and drive collective success.

Passionate about learning and innovation, I strive to add measurable value and consistently exceed expectations in every role I undertake.

Customer Services Executive at Serene Air Pvt Ltd (2018-02 – Present)

• Supervised daily airport passenger service operations including check-in, boarding, and arrival procedures
• Managed and guided customer service staff to ensure efficient passenger handling
• Handled escalated passenger complaints and ensured quick and effective resolution
• Coordinated with airline departments, ground handling teams, immigration, and security staff
• Monitored flight operations to ensure timely boarding and smooth passenger flow
• Ensured compliance with airline policies, airport regulations, and safety standards
• Conducted staff briefings and assigned duties for smooth shift operations
• Trained and mentored new employees on airport procedures and customer service standards
• Managed irregular operations such as delays, cancellations, and overbooking situations
• Prepared daily operational reports and maintained service performance records

Customer Services Counselor at Airblue Ltd (2014-10 – 2018-01)

Worked as a Shift Supervisor

• Provided guidance and assistance to passengers regarding flight schedules check-in, and boarding procedures
• Counseled passengers during travel disruptions such as delays, cancellations and missed flights
• Assisted customers in ticket changes, upgrades, and rebooking options
• Handled passenger concerns and complaints with a calm and professional approach
• Coordinated with airline staff and ground handling teams to resolve passenger issues efficiently

Bachelors of Science – University of Karachi (2015-09 – 2019-06)