Executive Secretary & Manager – Special Projects to MD - Retail & E-Commerce Firm
(2024-07)
- Manage MD's calendar, appointments and meetings.
- Prepare executive summaries, presentations and reports.
- Handle correspondence and official documentation with discretion and professionalism.
- Assist in managing financial reports, maintaining accuracy and attention to detail.
- Maintain organized filing systems (both digital & physical) to support easy retrieval and data management.
- Provide executive support for projects, including conducting research and analyzing data.
- Act as a liaison between executive leadership and stakeholders, especially trade bodies and public sector organizations to facilitate smooth communication and collaboration.
- Oversee day-to-day business functions, optimizing operational efficiencies and ensure smooth coordination across teams.
- Make recommendations to enhance organizational productivity in order to achieve key business objectives.
- Follow up on action points from meetings and communications to ensure timely execution and accountability.
- Arrange travel, accommodations & itineraries to ensure seamless & efficient logistics.
Executive Assistant to CEO & COO - TPL Trakker Pakistan & Trakker Middle East (UAE)
(2023-01 - 2023-04)
- Perform Secretarial functions for CEO & COO to assist in maintaining executive's agenda, planning appointments, meetings & conference calls.
- Conduct research, gather information and assist in day-to-day assignments.
- Handle incoming & outgoing communications, including phone calls, letters & emails.
- Maintain filing systems and ensure all documents are organized and easily accessible.
- Perform basic bookkeeping tasks to maintain confidentiality of sensitive information.
- Manage government letters & legal documents in coordination with group legal team by keeping proper record.
Executive Secretary to HOM & MD - Foreign Mission of Middle East Country in Karachi - Karachi, Pakistan
(2019-12 - 2022-03)
- Provide executive and administrative support to Head of the Mission and MD.
- Screen phone calls and redirect them when appropriate.
- Draft letters, required official notices and email correspondence.
- Schedule meetings and appointments, manage calendar for meetings/events and prepare agenda.
- Professionally greet and receive guests and clients, attend meetings and keep minutes.
- Handle correspondence with diplomatic missions, CM Office, Governor House, MOFA and other Government Offices.
- Maintain electronic and paper records ensuring information is organized and easily accessible.
- Arrange domestic and international travel and accommodations.
- Assist in event arrangements, media related work, translation and other assigned responsibilities.
Secretarial & Administration Officer - Dolmen Group - Karachi, Pakistan
(2015-04 - 2019-09)
- Provide secretarial support to Director Security & Administration, CM of Dolmen Mall and (SEVP) to prepare his various types of letters and notices as required.
- Make appointments & prepare calendars in outlook for the regulation of boss's planner, make presentations for meeting with senior management.
- Draft letters as directed by senior management and further dispatch to concern.
- Prepare purchase requisition & monthly invoices of venders, handle general filing system.
- Working with vendors to ensure adequate levels of necessary supplies at all times.
- Oversee the administration of DMC location, supervise housekeeping & kitchen staff.
Customer Support Executive - Dealtoday.pk - Karachi, Pakistan
(2013 - 2014)
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Resolve customer complaints via phone, email & other social mediums
Senior Instructor, Co-Administrator & Curriculum Designer - The English Times
(2011 - 2012)
Senior English Language Teacher - Pakistan College of Art & Textile
(2009 - 2011)
English Language Teacher - Language Expertise Center
(2008 - 2009)
Lead Strategist - Planning & Operations (Volunteer Work) - Arabic Language Institute of Lahore
(2025-04)
- Develop and align strategies: Create comprehensive strategies that directly support the Institute's overall goals.
- Communicate and evaluate: Clearly relay strategic objectives to teams, ensure resource availability and assess the effectiveness of strategies and operations.
- Bridge vision and execution: Translate strategic vision into actionable plans that drive organizational success.
Social Media Manager, Content Writer & Graphic Designer (Freelance Work) - UK & UAE Based Businesses
(2024-04)
- Liaise with clients to understand project requirements, manage and complete work on time for multiple content writing projects.
- Create and implement comprehensive social media strategies for company's social media presence aligned with business goals.
- Write engaging content for LinkedIn, Instagram and official websites.
- Revise content whenever customers or clients request changes.
- Provide digital illustration services that are tailored to serve high-caliber visual solutions artwork for social media, eye-catching logos, professional certificates for educational institutions, corporate training, recognition awards and customizable templates that offer to different themes and occasions.
